Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

Industry Insights

,

HOUR OF POWER: FREE ONLINE LEARNING

,
HOUR OF POWER: FREE ONLINE LEARNING

Get actionable ideas to transform your customer and community engagement approach in the evolving energy sector. Join our FREE webinar on Thursday, July 18th to hear from sector leaders representing Ausgrid, Energy Queensland and Jemena as they share insights into transformative customer engagement experiences. Plus gain ideas and tips on navigating energy engagement dilemmas from MosaicLab directors and co-founders Keith Greaves and Nicole Hunter. Don't miss this exclusive, interactive hour of engagement power.

POWER-PACKED HIGHLIGHTS FROM ENERGY WEEK 2024

POWER-PACKED HIGHLIGHTS FROM ENERGY WEEK 2024

We've just returned from Australian Energy Week, where we engaged with energy sector professionals from Australia and beyond, introducing them to the MosaicLab Spin and Win experience. As the energy sector evolves, so do expectations for customer and community engagement. MosaicLab directors Nicole Hunter and Keith Greaves connected with conference attendees around current sector trends and some significant engagement challenges facing the industry.

,

LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

,
LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

Elevate your engagement on every level by asking the right questions! Learn how to cut through the complexity, guide participants to think deeply and ensure diverse people can contribute meaningfully. Quality questions equal quality outcomes. Join us on Thursday May 23 at our FREE Lunch and Learn webinar for tips and skills you can use every time you plan for engagement.

,

CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

,
CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

Conflict - generally feared and constantly mismanaged, it’s one of the biggest challenges you will face in engagement. It’s also the most common challenge our subscribers submit to us. If you anticipate conflict, outrage or emotion ahead, this article is for you. Inside - how to avoid the three biggest errors we see made (and they are made a lot) and some simple, yet effective things you can do instead to navigate the situation instead of making it worse.

, ,

TONY'S ACCESSIBILITY ADVICE + CARNIVAL WINNER REVEALED!

, ,
TONY'S ACCESSIBILITY ADVICE + CARNIVAL WINNER REVEALED!

Did you visit our carnival stand at the recent IAP2 Conference? If so, you might feature in this post! And if not, here’s your chance to fight the FOMO and have an insight into the bean bag toss fun (and really cool dancing) that happened. We also have some super tips for you from IAP2A Chair Tony Clark around increasing accessibility and inclusion in engagement (spoiler - it’s not always easy, but progress is better than perfection).  And we share our program highlights. Let’s dive in!

DRD 2024

DRD 2024

Deliberative democracy experts and practitioners from across the globe recently descended on Copenhagen for the 6th annual Democracy R&D Conference, ready to explore this years theme ‘Let’s Give Democracy An Overhaul.’  Our directors and co-founders Nicole and Keith were there to soak up new ideas, share learnings from our delivery of more than 40 deliberations in Australia, connect with like-minded people from around the world and deliver a facilitating deliberation masterclass. Couldn’t be there? Never fear. They’ve shared their insights and top takeaways from an event they’re calling a “supernova of deliberative democracy”.

,

TIME TO DELIBERATE ON HOUSING AFFORDABILITY IN AUSTRALIA

,
TIME TO DELIBERATE ON HOUSING AFFORDABILITY IN AUSTRALIA

Some problems are 'wicked'. Complex, difficult, politically polarised. Housing affordability is one of those issues. Politicians are stuck in a stalemate, there's no right answer, everyone is impacted and any move the government makes will be subject to intense criticism. MosaicLab is joining the growing chorus of organisations and politicians calling for a national conversation, facilitated through a citizens’ assembly, that would help Australia move forward and tackle an entrenched problem that requires urgent action. 

,

JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

,
JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

Our free Lunch and Learn webinar in June just got a lot more enticing. Register and attend the online event as it’s happening for a chance to win a digital copy of the big MosaicLab Book, Facilitating Deliberation – A Practical Guide. Plus, all attendees receive a free PDF resource with insights and tips to be shared after the event. Be in it to win it! 

, , ,

FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

, , ,
FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

Have a big issue that’s just right for deliberation, or a project that’s crying out for genuine engagement? Struggling to get it over the line with decision-makers? We know how hard it can be to get the buy-in you need. But it doesn’t have to be a battle. Learn how to engage your decision-makers effectively and convert them into champions for your process. Come and join us for a free one-hour webinar in April to receive insider tips on how to gain greater support from this important group of stakeholders. 

,

MASTERCLASS INSIGHTS – TRAINEES SHARE LEARNING JOURNEY

,
MASTERCLASS INSIGHTS – TRAINEES SHARE LEARNING JOURNEY

Ever wondered what it’s really like to facilitate a deliberative process? Our Facilitating Deliberation Masterclass graduates experienced a citizens’ assembly and had the opportunity to co-facilitate a live deliberation as part of a special training event run in partnership with the newDemocracy Foundation. Gain insights into their experience - what surprised them, the challenges they faced, their biggest takeaways and more.