SOUND FAMILIAR? 

Every engagement process benefits from thoughtful planning - but when issues are complex, visibility is high, timelines are tight or expectations are tightly regulated, getting the strategic groundwork right becomes critical. You might be facing: 

• hot-button decisions or entrenched issues with outrage, polarisation, conflict or political risk at play

• regulatory or legal expectations demanding clear, defensible engagement that passes the test

• high-stakes projects that can’t afford blind spots and require careful risk analysis and planning

• capability gaps, where your people need to build their skills to lead or manage the process, particularly where there is conflict or sensitive issues

• tricky problems that impact communities - where the outcomes matter because they affect people’s lives

• uncertainty on the appropriate scope or level of influence for engagement, what topics and issues you should engage on or what questions you are asking

• internal misalignment and lack of shared direction or leadership buy-in

• outrage and mistrust due to poor previous engagement or historical issues

• high expectations from stakeholders or communities that are mismatched with your internal commitment to engagement or level of influence offered.

WE’VE GOT YOU!

Our engagement planning and design services include:

• strategic advice tailored to your project, grounded in thousands of hours of collective experience

• strategic questions sessions that define the problem and trade-offs

• strategic engagement plans that put all the right people on the same page and provide a clear roadmap for your process

• detailed engagement plans that go deeper, providing intensive analysis, risk mapping and operational actions

• strategic communication workshops and plans (developing comms plans to support engagement success)

• targeted recruitment planning to support your engagement process

• structured opportunities to test your engagement approach with stakeholders as critical friends

• evaluation plans to measure success against agreed objectives and criteria – setting clear expectations from the start and supporting transparency and accountability

• frameworks, processes, and policies that are codesigned with your staff and/or community to strengthen and guide your engagement 

THE MOSAICLAB DIFFERENCE 

Working better, together. 

We work with you as a partner to build clarity, shared ownership and a strong foundation for delivery

We don’t just write plans - we build capability as we go - mentoring and coaching while simultaneously designing the engagement approach.

We’ll work with you to make sense of complexity and competing priorities, clarify critical parameters for engagement, and design a defensible, clear process that can achieve agreed outcomes.

VALUE AND IMPACT 

We help you leverage the co-design conversations and build a robust engagement strategy. Our approach ensures:

• early involvement with the right people in the room to build strong internal alignment and agreement

• principled, credible planning that holds up under scrutiny and that your decision-makers can stand behind

• real momentum moving from good intentions to meaningful action 

• communication strategies that build awareness, increase transparency, and support participation 

• recruitment plans that guide random, stratified recruitment for deliberative processes

• engagement processes that deliver, not just participation for its own sake

• strategies that meet regulatory expectations and set the best practice bar.