“Working with the ML team was so easy and fun! It never felt like working with an external group, they were generous with their time, support and authentic concern for the best outcomes for us. I can not speak highly enough of Mel and the whole team. It has been a real pleasure and I miss catching up with the whole team on a weekly basis. Can't wait to work together again!”
Aurora Scott | Project Officer, City of Melbourne

“The format of the day was very participative, which ensured panel members were very engaged in business plan development. They will now have a strong sense of ownership over the business plan for the year ahead. I thought the graphics on the day were impressive and very professional. It made it apparent that a lot of work had happened in the background and that you were coming in very prepared.”
Sharon Lewis | Director, Medical Panels Worksafe Victoria

“I wanted to pass on my appreciation to you and your team for the Weeds and Rabbits workshop and associated activities, and acknowledge the professionalism and your craft as facilitators. The remit wasn't easy; however, your team was able to carry a democratic ideal and acknowledge the experience in the room, seamlessly advert technology failures; and facilitate a constructive debrief with some diverse opinions.”
Michael Reid | (Former) Program Manager, Department of Economic Development, Jobs, Transport & Resources
(Current: General Manager Plant Biosecurity & Product Integrity, Department of Agriculture and Fisheries Qld)

“The MosaicLab team was awesome! Continued commitment and contribution was at such a high level. I think was in a large part due to the caring and collaborative culture established by (the facilitators) at the very beginning which continued throughout the project. The significant outcome (for us) is the final model (a national model for spiritual care in health) and this carries some weight given the breadth of the consultation process.”
Dr Cheryl Holmes OAM | CEO, Spiritual Health Health Association

“It was fantastic to work with Nicole and Keith throughout the project. This was not an easy project to undertake, and to be honest I didn't have a clear enough vision of what I wanted to achieve at the start. Nicole and Keith were incredibly patient and definitely got me to where I wanted to be in the end.”
Dianne Nicol | Professor of Law, University of Tasmania

“We were on the edge of having too many people but good structure of the forum handled the numbers. Everything ran so well and participants commented to me on how well organised it felt. (The best part was) gathering 38 people from such a diverse range of organisations and backgrounds and seeing them not only contribute their knowledge and thoughts with such enthusiasm but connect with each other with warmth and generosity.”
Mike Collins | Principal Advisor Social and Affordable Housing, City of Merri-bek

“I enjoyed the smooth running and relaxed nature of the session.
I was surprised by how well an online workshop can work!”
Helen Reddan | Project Manager, TAC

“The 'unknown' is a hard concern to address but MosaicLab definitely put our minds at ease by developing such a robust approach to the project. I think (the process) has helped position Kingston as a leader in this space and the organisation will be much more comfortable operating at this level of influence in future.”
Michelle Devanny | Team Leader Strategic Communication & Engagement, City of Kingston

“We had a lot of content to cover with staff from across the organisation and felt some of the views of staff could differ significantly, which might lead to conflict. MosaicLab designed a great format that allowed everyone to have their say in a non-confrontational manner and allowed groups to reach some sort of consensus in an organic way.”
Jacqui Salter | Community Education Officer, Mornington Peninsula Shire

“The hosts were so warm and relaxed and I think it made everyone relaxed and feel free to engage. They nailed it!
We now have a list of emission reduction ideas that we can work through and determine which ones community can get on with and which ones we can work with council on.”
Angela Hawdon | Secretary, 100% Clean Bellarine

“(The citizens’ panel process) enabled us to get a genuine feel for the concerns within the panel. The end result was a well balanced design that balanced most of the issues. It was a very intensive process and definitely worth doing. The Councillors also thought it was a good thing to do. Each time I have worked with MosaicLab I have found them to provide great advice for the situation requiring resolution. They are also organised, professional and plan carefully for every workshop event.”
Kate Sullivan | (Former) GM Environment & Development Surf Coast Shire
(Current: Acting Manager Planning and Compliance, Surf Coast Shire)

“The facilitators were knowledgeable about how to gain / maintain engagement in a virtual environment. The hosts were so warm and relaxed and I think it made everyone relaxed and feel free to engage. The use of Zoom was beyond expectations and allowed us to have small group chats with different attendees.”
Michelle Murdoch | Category Marketing Manager, Virbac

“Given that I have been in this space for some time and seen varying levels of competence, I wanted to acknowledge your great work and (the) positive feedback we received from the session. The (technology) worked and the fact that I don't have to spend another three weeks entering data from pages and pages of handwritten notes was a definite benefit. I am more than satisfied that your team met the project brief and in fact knocked it out of the park! Thank you for your support and professionalism it was a pleasure to work with your crew.”
Andrew Burgess | (Former) Regional Partnership Coordinator Grampians Region, Regional Development Vic (Current: Director Organisational Services, Hepburn Shire Council)

“(We needed a consultant that could) understand (and) appreciate our project's complex and controversial history. Keith quickly understood the project’s characteristics, issues and history and provided clear, valuable and constructive advice. Keith's extensive experience, skills and professional approach ensured that the engagement process was effective. He created a collaborative, constructive and cooperative process where all stakeholders and community representatives felt included and their input was valued.”
Simon Lansdown | (Former) Manager Community Engagement, Land Development Agency, ACT Government
(Current: Assistant Director, ACT Education Directorate)

“(Our biggest worry) is always the ability to keep a workshop on agenda when there are many different agendas with different participants. Working to both uncouple emotion and turn it into constructive discussion is always my biggest concern. (MosaicLab helped us to) bring different points of view and find a way to work together on issues with a variety of community members. (There was) a sense of fun, achievement and (a feeling) that we were all in it together.”
Paul Matthews | (Former) Executive General Manager, Communications & Stakeholder Engagement Vicroads
(Current: Principal, Visitor Economy Tourism)

“Nicole is very organised and has a fantastic ability to convert the project brief in an easy to understand road map with measurable outcomes at each stage of the project. I have found her very flexible and easy to work with.”
Sunil Bhalla | (Former) Director Infrastructure, Surf Coast Shire
(Current: CEO, Horsham Rural City Council)