As 2024 wraps up, our facilitation team is sharing their standout moments. From mysteriously missing catering and questionable gong skills to a surprise bush trek under the stars, 2024 had its fair share of laughs, twists, and unforgettable memories.
The City of Melbourne views affordable housing as crucial infrastructure for maintaining a liveable, inclusive, and prosperous city. With a projected shortfall of 23,200 affordable homes by 2036, immediate action is needed to address this long-standing issue. While there is broad community support for affordable housing, acceptance often wanes at the neighbourhood level. To tackle this, a People’s Panel of 39 diverse community members was established to represent local perspectives.
A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Conflict - generally feared and constantly mismanaged, it’s one of the biggest challenges you will face in engagement. It’s also the most common challenge our subscribers submit to us. If you anticipate conflict, outrage or emotion ahead, this article is for you. Inside - how to avoid the three biggest errors we see made (and they are made a lot) and some simple, yet effective things you can do instead to navigate the situation instead of making it worse.
The financial year is closing fast. Your training budget doesn’t need to go to waste. Lock in some great learning for your team before the calendar flips to 1 July. MosaicLab Academy courses are delivered by experts in the field of engagement, deliberation, facilitation and conflict. Our training caters for all skill levels and can be delivered online or face-to-face. Our learners leave with greater skills, confidence and stacks of useful resources, templates and guides. Invest now in your team’s future learning and build your organisation’s engagement capacity.
Elevate your engagement skills for free! We’re kicking off a new series of free lunchtime learning sessions in September. Our first lunch and learn webinar is all about conflict and outrage management and navigating the “outrage seesaw”. Facilitated by specialist MosaicLab engagement practitioners, these interactive, online, 60 minute training webinars are for anyone wanting to engage more effectively with stakeholders, communities, customers or internal audiences. Grab skills you can immediately apply to your project or role and connect with other professionals across Australia and beyond.
Three of our most popular MosaicLab Academy training courses are coming to you live and online this August. Enrol now to experience Engagement Planning, The Art of Facilitation and/or Virtual Facilitation delivered in-person by MosaicLab facilitators. Plus, you could win a free (virtual) seat to one of these interactive sessions – valued at $395!
Engagement professionals everywhere are grappling with the dilemma of how to genuinely and sensitively engage with communities during a protracted crisis. There is no easy answer, so let’s connect and try to solve it together in an online engagement experiment.
MosaicLab is excited to be partnering with VoiceVoice to host a continuous conversation. Over the next month or so, you can connect with others in the industry to tackle the topic together. It all starts with an ‘asynchronous’, unfacilitated conversation.
Looking to up-skill your team or build internal community engagement capacity? Searching for an online option during the COVID-19 pandemic? We might be able to help.
We’re excited to announce that our recently relaunched, interactive training modules can be mixed + matched, so you can build the perfect training experience for your team or group. PLUS almost all are available online and can be delivered to remotely based participants.
