A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!
Facilitation is a practice, and that means facilitators never stop learning, no matter how experienced they are. We’re constantly working to refine our skills, and we’re committed to sharing our knowledge with others. To honour International Facilitation Week, four of our facilitators are sharing techniques anyone can try out. Give them a go next time you’re involved in an interaction or group conversation, even if you don’t normally think of yourself as a facilitator.
Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10...
Ever wondered what it’s really like to facilitate a deliberative process? Our Facilitating Deliberation Masterclass graduates experienced a citizens’ assembly and had the opportunity to co-facilitate a live deliberation as part of a special training event run in partnership with the newDemocracy Foundation. Gain insights into their experience - what surprised them, the challenges they faced, their biggest takeaways and more.
Calling all facilitators or community engagement practitioners! Looking to level up? Watch and learn how to facilitate a citizens’ assembly by experiencing one in person. MosaicLab and the newDemocracy Foundation (nDF) are teaming up to offer this unique training opportunity to a small group in Melbourne in February 2023. Places are limited. Register now.
Take a peek at some of the online training sessions and workshops MosaicLab has been facilitating over the past few weeks. From community bushfire inquiry meetings to online sessions for the development of wildlife plans and internal training courses - we’ve been very busy in the digital space this past month.
