Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

Research & learning

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HOUR OF POWER: FREE ONLINE LEARNING

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HOUR OF POWER: FREE ONLINE LEARNING

Get actionable ideas to transform your customer and community engagement approach in the evolving energy sector. Join our FREE webinar on Thursday, July 18th to hear from sector leaders representing Ausgrid, Energy Queensland and Jemena as they share insights into transformative customer engagement experiences. Plus gain ideas and tips on navigating energy engagement dilemmas from MosaicLab directors and co-founders Keith Greaves and Nicole Hunter. Don't miss this exclusive, interactive hour of engagement power.

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LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

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LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

Elevate your engagement on every level by asking the right questions! Learn how to cut through the complexity, guide participants to think deeply and ensure diverse people can contribute meaningfully. Quality questions equal quality outcomes. Join us on Thursday May 23 at our FREE Lunch and Learn webinar for tips and skills you can use every time you plan for engagement.

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AI-WESOME OR AI-NTIMIDATING?

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AI-WESOME OR AI-NTIMIDATING?

AI is both wonderfully amazing and exciting and fun, and worrying, overwhelming and scary…..and it’s coming towards us at a pace that our brains are finding hard to reconcile. In this article we’re exploring some of what’s coming up for us so far around using AI. Including how our natural, human biases are coming into play, the risks and opportunities we’re identifying and the three key principles we see as critical going forward.  

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STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

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STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

Have you heard about standing panels? They’re a form of deliberative engagement that can be super effective, particularly if you have a lot of different issues and topics you need to engage your community around. They’re also a really cool way of embedding deliberative practice in decision-making. Plus, they’re already happening in Australia. We’ve got the lowdown on what they are, the key considerations in planning for them and some snapshots of the two ongoing standing panels we’re facilitating in the local government realm.

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CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

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CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

Conflict - generally feared and constantly mismanaged, it’s one of the biggest challenges you will face in engagement. It’s also the most common challenge our subscribers submit to us. If you anticipate conflict, outrage or emotion ahead, this article is for you. Inside - how to avoid the three biggest errors we see made (and they are made a lot) and some simple, yet effective things you can do instead to navigate the situation instead of making it worse.

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UPSKILL FOR FREE WITH OUR TOP 7 RESOURCES OF 2023

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UPSKILL FOR FREE WITH OUR TOP 7 RESOURCES OF 2023

Ready to put your best engagement foot forward in 2024? We have the free resources for you! Whether you’re prepping an important engagement project, have a tricky engagement problem to wrangle or just wanting to upskill, we’re here to help. We have so many free resources, it can be hard to know where to begin, so we’re sharing what our top 7 resources were in 2023 so you can see what others are reading and learning about. Jump in and let this be your most effective year of engaging yet!

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

Our free Lunch and Learn webinar in June just got a lot more enticing. Register and attend the online event as it’s happening for a chance to win a digital copy of the big MosaicLab Book, Facilitating Deliberation – A Practical Guide. Plus, all attendees receive a free PDF resource with insights and tips to be shared after the event. Be in it to win it! 

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

Have a big issue that’s just right for deliberation, or a project that’s crying out for genuine engagement? Struggling to get it over the line with decision-makers? We know how hard it can be to get the buy-in you need. But it doesn’t have to be a battle. Learn how to engage your decision-makers effectively and convert them into champions for your process. Come and join us for a free one-hour webinar in April to receive insider tips on how to gain greater support from this important group of stakeholders. 

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SPREADING THE GOVLOVE WITH TALES OF DELIBERATION

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SPREADING THE GOVLOVE WITH TALES OF DELIBERATION

We are thrilled to feature on a recent episode of the Engaging Local Government Leaders podcast called GovLove. Our Directors Nicole Hunter and Keith Greaves had a transcontinental chat with USA-based host Kirsten Wyatt to talk about the book we released last year: Facilitating Deliberation – A Practical Guide. Listen here! 

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

Turns out there IS such a thing as a free lunch. Our monthly Lunch and Learn community engagement webinar series resumes in February. These free sessions run online for just one hour and are presented by MosaicLab engagement experts. Learn, upskill and connect. Open to engagement and facilitation professionals of any level.