Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

free resources

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HOUR OF POWER: FREE ONLINE LEARNING

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HOUR OF POWER: FREE ONLINE LEARNING

Get actionable ideas to transform your customer and community engagement approach in the evolving energy sector. Join our FREE webinar on Thursday, July 18th to hear from sector leaders representing Ausgrid, Energy Queensland and Jemena as they share insights into transformative customer engagement experiences. Plus gain ideas and tips on navigating energy engagement dilemmas from MosaicLab directors and co-founders Keith Greaves and Nicole Hunter. Don't miss this exclusive, interactive hour of engagement power.

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LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

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LEARN FOR FREE & UNLOCK THE POWER OF QUALITY QUESTIONS

Elevate your engagement on every level by asking the right questions! Learn how to cut through the complexity, guide participants to think deeply and ensure diverse people can contribute meaningfully. Quality questions equal quality outcomes. Join us on Thursday May 23 at our FREE Lunch and Learn webinar for tips and skills you can use every time you plan for engagement.

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STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

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STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

Have you heard about standing panels? They’re a form of deliberative engagement that can be super effective, particularly if you have a lot of different issues and topics you need to engage your community around. They’re also a really cool way of embedding deliberative practice in decision-making. Plus, they’re already happening in Australia. We’ve got the lowdown on what they are, the key considerations in planning for them and some snapshots of the two ongoing standing panels we’re facilitating in the local government realm.

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CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

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CONFLICT AHEAD? 3 BIGGEST MISTAKES AND WHAT TO DO INSTEAD

Conflict - generally feared and constantly mismanaged, it’s one of the biggest challenges you will face in engagement. It’s also the most common challenge our subscribers submit to us. If you anticipate conflict, outrage or emotion ahead, this article is for you. Inside - how to avoid the three biggest errors we see made (and they are made a lot) and some simple, yet effective things you can do instead to navigate the situation instead of making it worse.

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UPSKILL FOR FREE WITH OUR TOP 7 RESOURCES OF 2023

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UPSKILL FOR FREE WITH OUR TOP 7 RESOURCES OF 2023

Ready to put your best engagement foot forward in 2024? We have the free resources for you! Whether you’re prepping an important engagement project, have a tricky engagement problem to wrangle or just wanting to upskill, we’re here to help. We have so many free resources, it can be hard to know where to begin, so we’re sharing what our top 7 resources were in 2023 so you can see what others are reading and learning about. Jump in and let this be your most effective year of engaging yet!

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

There’s a new round of engagement on the way for local government in Victoria. You need to start now if you want to achieve a process that meets the requirements of the Local Government Act 2020, works around key dates and council elections, incorporates a wider engagement process and delivers useful outputs for their council and community. This isn’t easy. So, to help, we’ve created a short, free guide that you can download today. This free ebook includes a roadmap outlining timelines and phasing, biggest lessons learned from 11 local government deliberations in round one, advice from council leaders and decision makers, a guide to scaling your deliberation based on budget and more.

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

Our free Lunch and Learn webinar in June just got a lot more enticing. Register and attend the online event as it’s happening for a chance to win a digital copy of the big MosaicLab Book, Facilitating Deliberation – A Practical Guide. Plus, all attendees receive a free PDF resource with insights and tips to be shared after the event. Be in it to win it! 

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SUPPORTING LOCAL GOVERNMENT LEADERSHIP LEGACIES

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SUPPORTING LOCAL GOVERNMENT LEADERSHIP LEGACIES

The recent MAV Councillor Leadership Conference featured a packed program of speakers discussing everything from ethical leadership, cyber safety and communication behaviours to leading with emotional intelligence, governance and motivating change through values-based messaging. MosaicLab was on board as one of the event sponsors and we value and appreciate any opportunity to connect with local government leaders.  

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

Turns out there IS such a thing as a free lunch. Our monthly Lunch and Learn community engagement webinar series resumes in February. These free sessions run online for just one hour and are presented by MosaicLab engagement experts. Learn, upskill and connect. Open to engagement and facilitation professionals of any level.  

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LEARN FOR FREE IN 2023!

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LEARN FOR FREE IN 2023!

New year, new skills, fresh insights from the experts: and it won’t cost you a cent. Get ready to be rewarded and inspired in 2023, with free monthly learning and connection opportunities for engagement and facilitation professionals. MosaicLab’s Lunch and Learn webinar series goes to the next level in 2023.