Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

Victoria

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

There’s a new round of engagement on the way for local government in Victoria. You need to start now if you want to achieve a process that meets the requirements of the Local Government Act 2020, works around key dates and council elections, incorporates a wider engagement process and delivers useful outputs for their council and community. This isn’t easy. So, to help, we’ve created a short, free guide that you can download today. This free ebook includes a roadmap outlining timelines and phasing, biggest lessons learned from 11 local government deliberations in round one, advice from council leaders and decision makers, a guide to scaling your deliberation based on budget and more.

NEW TRAINING COURSES

NEW TRAINING COURSES

MosaicLab is excited to be offering two new training courses - Virtual Facilitation and Technical Skills (for anyone that is currently hosting, or learning to host, online meetings and workshops) and Deliberative Engagement for Victorian Councils (for council staff, executives and councillors who have a role in relation to the deliberative engagement requirements of the new Local Government Act).

Find out more here.

Deliberation Ready: New 1-day training opportunity

Deliberation Ready: New 1-day training opportunity

Considering or about to embark on a deliberative engagement process?  It's time to get ready. 

MosaicLab's new training experience for managers, leaders and decision makers has been designed to help you, your organisation and your community/stakeholders to get the most out of your upcoming journey into the world of deliberation.

Learn how to overcome the challenges, avoid the pitfalls and embrace the opportunities of a deliberative processes at this exclusive, one day event to be held in the Melbourne CBD on the 28th June.