Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

local government

, , ,

STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

, , ,
STANDING PANELS: A DIFFERENT FORM OF DELIBERATION

Have you heard about standing panels? They’re a form of deliberative engagement that can be super effective, particularly if you have a lot of different issues and topics you need to engage your community around. They’re also a really cool way of embedding deliberative practice in decision-making. Plus, they’re already happening in Australia. We’ve got the lowdown on what they are, the key considerations in planning for them and some snapshots of the two ongoing standing panels we’re facilitating in the local government realm.

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

COUNCILS, ARE YOU READY FOR DELIBERATION ROUND #2?

There’s a new round of engagement on the way for local government in Victoria. You need to start now if you want to achieve a process that meets the requirements of the Local Government Act 2020, works around key dates and council elections, incorporates a wider engagement process and delivers useful outputs for their council and community. This isn’t easy. So, to help, we’ve created a short, free guide that you can download today. This free ebook includes a roadmap outlining timelines and phasing, biggest lessons learned from 11 local government deliberations in round one, advice from council leaders and decision makers, a guide to scaling your deliberation based on budget and more.

, ,

SUPPORTING LOCAL GOVERNMENT LEADERSHIP LEGACIES

, ,
SUPPORTING LOCAL GOVERNMENT LEADERSHIP LEGACIES

The recent MAV Councillor Leadership Conference featured a packed program of speakers discussing everything from ethical leadership, cyber safety and communication behaviours to leading with emotional intelligence, governance and motivating change through values-based messaging. MosaicLab was on board as one of the event sponsors and we value and appreciate any opportunity to connect with local government leaders.  

, ,

REPORT REVEALS DELIBERATION CAN REBUILD FAITH IN DEMOCRACY

, ,
REPORT REVEALS DELIBERATION CAN REBUILD FAITH IN DEMOCRACY

New data confirming that civic engagement, trust in local councils and belief in democratic processes are enhanced through deliberative engagement has been captured in a MosaicLab report. This new research, which collated data across 10 deliberative projects and involved hundreds of participants, adds weight to the argument that democracy done differently leads to positive impacts and powerful change.

,

INSIDER INSIGHTS: A NEW ERA FOR COUNCIL DELIBERATION

,
INSIDER INSIGHTS: A NEW ERA FOR COUNCIL DELIBERATION

Learnings from 11 projects and game-changing ideas for the future of deliberative engagement have been shared by Local Government leaders and engagement experts. We’ve captured these rich, insider insights and turned them into a free resource that offers great guidance for any organisation seeking to build deliberation into decision-making.

CASE STUDY: 11 TRANSFORMATIVE COUNCIL DELIBERATIONS

CASE STUDY: 11 TRANSFORMATIVE COUNCIL DELIBERATIONS

When 10 councils give real influence to their communities, we see real change, real impact and trusted decisions that increase faith in democratic processes.

This case study explores 11 deliberative engagement journeys and the profound impact they have had on councils, communities decision makers and participants.

ONLINE MEETINGS - FROM TEDIOUS…TO FABULOUS

ONLINE MEETINGS - FROM TEDIOUS…TO FABULOUS

Thanks to the pandemic, MosaicLab facilitators have had over 12 months of running online meetings and workshops, clocking over 300 online sessions! As a result, we now know what works well in this medium and what it takes for people to have meaningful conversations and contributions online. We shares our knowledge of the online meeting world with you through our Virtual Facilitation training course.

Find out more here.

,

MOSAICLAB LAUNCHES OUR NEW LEARNING NETWORK

,
MOSAICLAB LAUNCHES OUR NEW LEARNING NETWORK

MosaicLab is excited to launch our new training platform. Providing access to information on all of our courses, we are also now able to offer self-directed courses that you can begin online immediately or in your own time.

Find out more here.

NEW TRAINING COURSES

NEW TRAINING COURSES

MosaicLab is excited to be offering two new training courses - Virtual Facilitation and Technical Skills (for anyone that is currently hosting, or learning to host, online meetings and workshops) and Deliberative Engagement for Victorian Councils (for council staff, executives and councillors who have a role in relation to the deliberative engagement requirements of the new Local Government Act).

Find out more here.

,

FREE GUIDE ON DELIBERATIVE ENGAGEMENT FOR VICTORIAN COUNCILS

,
FREE GUIDE ON DELIBERATIVE ENGAGEMENT FOR VICTORIAN COUNCILS

To help local councils in Victoria navigate the deliberative engagement requirements in the new Local Government Act, MosaicLab has launched a free, short guide.

This e-book is specifically for local government staff and decision makers, and aims to provide assistance and information to help councils better understand deliberative engagement, its principles and how it can be implemented into council processes to meet the new requirements of the Act.