Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

online facilitation

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

Have a big issue that’s just right for deliberation, or a project that’s crying out for genuine engagement? Struggling to get it over the line with decision-makers? We know how hard it can be to get the buy-in you need. But it doesn’t have to be a battle. Learn how to engage your decision-makers effectively and convert them into champions for your process. Come and join us for a free one-hour webinar in April to receive insider tips on how to gain greater support from this important group of stakeholders. 

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

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FREE ENGAGEMENT WEBINARS - REGISTER NOW

Turns out there IS such a thing as a free lunch. Our monthly Lunch and Learn community engagement webinar series resumes in February. These free sessions run online for just one hour and are presented by MosaicLab engagement experts. Learn, upskill and connect. Open to engagement and facilitation professionals of any level.  

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LEARN FOR FREE IN 2023!

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LEARN FOR FREE IN 2023!

New year, new skills, fresh insights from the experts: and it won’t cost you a cent. Get ready to be rewarded and inspired in 2023, with free monthly learning and connection opportunities for engagement and facilitation professionals. MosaicLab’s Lunch and Learn webinar series goes to the next level in 2023. 

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#MONTHLYMYTH: ACCESSIBILITY IS EASIER IN-PERSON THAN ONLINE

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#MONTHLYMYTH: ACCESSIBILITY IS EASIER IN-PERSON THAN ONLINE

Making processes accessible for everyone is something we all strive for in the engagement sector. Most people naturally think that this accessibility is most easily achieved in face-to-face sessions where you can see or hear the interpreters. However, in this blog Q&A, we hear directly from two interpreters and two participants about the many accessibility advantages (and some disadvantages) to online workshops that are worth considering.

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FREE WEBINAR: HYBRID WORKSHOPS - THE WHY, THE WHAT AND THE WOW!

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FREE WEBINAR: HYBRID WORKSHOPS - THE WHY, THE WHAT AND THE WOW!

Hybrid workshops and meetings where some people are online and others are face to face can be hard, but they don’t need to be! Come to our free Lunch and Learn webinar in October and learn simple ways to create hybrid experiences that are inclusive, interactive and highly engaging.

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ALL TIME MOSAICLAB DELIBERATION STATS 2017-2022

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ALL TIME MOSAICLAB DELIBERATION STATS 2017-2022

As part of our commitment to ongoing evidence-based work, MosaicLab has been collecting and analysing our deliberation activities between 2017 and 2022. We have some pretty cool data to share! Thank you to the 1880 everyday people we have worked with throughout these 40 deliberations.

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FREE RESOURCES OFFER TASTE OF PUBLIC COURSE CONTENT

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FREE RESOURCES OFFER TASTE OF PUBLIC COURSE CONTENT

Weighing up whether to engage online or face-to-face? Download a free resource that walks you through the benefits of each format. It’s a little taster of our upcoming Virtual Facilitation course which sets you up with the skills needed to design and facilitate impactful online sessions. PLUS we have two more free tasters for you - one for Engagement Planning and one for the Art of Facilitation. These popular short courses are coming to you live and facilitated in August and enrolments are now open.

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BREAKING DOWN BORDER BARRIERS

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BREAKING DOWN BORDER BARRIERS

Big ideas, small world! Borders that once upon a time restricted our engagement thinking have transformed from barriers into bridges. Here’s what we’ve learned about how valuable cross-border engagement can be for all sorts of organisations and communities. Key learnings shared in a free resource.

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CRUCIAL FIRST STEPS TO FACILITATION PLANNING – FREE RESOURCE

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CRUCIAL FIRST STEPS TO FACILITATION PLANNING – FREE RESOURCE

Effective facilitation requires proper planning, otherwise the canvas might be compromised before you get into the room. Download our free resource for the crucial first steps to facilitation planning and discover more about our Art of Facilitation online course. This is the third resource shared in our free MosaicLab Academy Taster Series.

2021 IN REVIEW & A THANK YOU

2021 IN REVIEW & A THANK YOU

As we reach the end of a huge year of expansion and exploration, we’re feeling grateful. We have some (pretty mind-blowing!) numbers to share, and some reflections on what impacted us and stood out this year. We do work that matters. In 2021 we helped thousands of people have influence over the issues that impact them. Thank you to our participants, clients and partners for making it possible.