28 recommendations. One message: Engagement practice across the Victorian Government sector isn't consistently good enough. The findings are not suprising - and we think, on balance, they are are fair. A framework already existed - it wasn't applied. So what will make things different this time? We’re exploring what this might mean in reality, what it would take to see a shift, and how the broader landscape across other sectors and states is shifting.
As we wrap up 2025, we’ve been thinking about the people we’ve had the privilege of working with and the conversations we’ve been honoured to support over the last twelve months. We’re also looking forward, and we expect to see continual shifts in engagement practice in 2026. From AI becoming BAU for enabling more effective conversations to new ways to increase representativeness, shifts are underway. In this post, we share our standout stats for 2025, and a video previewing three of the big trends we think organisations should be thinking about for their engagement programs in the new year.
Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
28 recommendations. One message: Engagement practice across the Victorian Government sector isn't consistently good enough. The findings are not suprising - and we think, on balance, they are are fair. A framework already existed - it wasn't applied. So what will make things different this time? We’re exploring what this might mean in reality, what it would take to see a shift, and how the broader landscape across other sectors and states is shifting.
As we wrap up 2025, we’ve been thinking about the people we’ve had the privilege of working with and the conversations we’ve been honoured to support over the last twelve months. We’re also looking forward, and we expect to see continual shifts in engagement practice in 2026. From AI becoming BAU for enabling more effective conversations to new ways to increase representativeness, shifts are underway. In this post, we share our standout stats for 2025, and a video previewing three of the big trends we think organisations should be thinking about for their engagement programs in the new year.
As we reach the end of a huge year of expansion and exploration, we’re feeling grateful. We have some (pretty mind-blowing!) numbers to share, and some reflections on what impacted us and stood out this year. We do work that matters. In 2021 we helped thousands of people have influence over the issues that impact them. Thank you to our participants, clients and partners for making it possible.
Welcome to our February #MonthlyMyth post! Today, we're exploring a commonly held belief that prevents many organisations from engaging in a meaningful way with citizens around complex, technical or information-rich issues.
This one misconception can reduce an engagement process to a surface exercise without any real outcomes, create unintended and less than desirable consequences down the track and even prevent a potentially valuable engagement process from happening altogether.
So let's get into it - what can everyday citizens REALLY handle and should we ask them to handle it?
