This post tackles a big, scary dilemma – conflict, outrage and emotion. We’re often asked for advice around this topic, because it’s something that worries many people in the engagement space - even experienced practitioners and facilitators.
Partly, this fear is underpinned by a lack of ‘tools’ or skills. So, we’re going to give you some tips to help you prepare for and/or work with conflict, outrage and emotion in a meaningful way.
Because it’s a big, difficult topic, we’re going to address it in two parts: Part one (this post) is about how to plan for it, and in part two (next month) we’ll talk about what to do if you walk into it unexpectedly.