Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

diverse perspectives

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WHAT IF WE COULD ANSWER THESE TOUGH QUESTIONS?

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WHAT IF WE COULD ANSWER THESE TOUGH QUESTIONS?

We need to find a way forward. We’re seeing increasing trust divides between government and their citizens. You only have to see or hear a few news headlines to know that humans are facing really big problems that decision-makers are getting stuck on. From housing affordability and gender equality through to water security, climate change and the energy transition, there are tough issues before us that we simply have to solve. What if there was a way to tackle these ‘wicked problems’, answer the big questions and collectively agree on a way forward that was in the best interest of the many not the few? Here’s an insight into what that might look like - some inspiration, possibility and hope amongst the despair.

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SPOTLIGHT ON COUNCILS EMPOWERING COMMUNITIES

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SPOTLIGHT ON COUNCILS EMPOWERING COMMUNITIES

MosaicLab has had the privilege of working with many Victorian councils over recent months and supporting them to design and deliver deliberative engagement processes. An interesting and exciting element of this experience has been the high level of influence some councils offered to their community around the development of their community visions.

In this article we look at three different approaches. One council that set the level of influence at ‘empower’ from the outset, and two others that accepted their community’s vision statement in full.

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#MONTHLYMYTH: ONLINE ENGAGEMENT & THE 'HARD TO REACH'

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#MONTHLYMYTH: ONLINE ENGAGEMENT & THE 'HARD TO REACH'

Since COVID-19 started impacting our engagement world, people have been telling us they’re worried about reaching and including those who aren’t online and/or those they believe are ‘hard to reach’.

Not only are we talking about two different issues or cohorts here, but we’re also exploring a topic that’s prone to myths and misconceptions. Often people we think are ‘beyond reach’ aren’t, and people who we label ‘hard to reach’ are simply waiting to be found.

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#MONTHLYMYTH: FOCUSING ON THE FEW

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#MONTHLYMYTH: FOCUSING ON THE FEW

It’s important to consider and tailor your engagement approach to ensure you meet the needs of all stakeholders, and that includes those who have the most to say.  

This mistake, however , lies in forgetting about everyone else. Suddenly, you realise the needs and opinions of a few have demanded time, attention and resources at the expense of the rest of your stakeholders or community.

Today we’re addressing this myth by providing 9 ways to ensure diverse perspectives make it into your next process.