Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

international

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WHAT IF WE COULD ANSWER THESE TOUGH QUESTIONS?

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WHAT IF WE COULD ANSWER THESE TOUGH QUESTIONS?

We need to find a way forward. We’re seeing increasing trust divides between government and their citizens. You only have to see or hear a few news headlines to know that humans are facing really big problems that decision-makers are getting stuck on. From housing affordability and gender equality through to water security, climate change and the energy transition, there are tough issues before us that we simply have to solve. What if there was a way to tackle these ‘wicked problems’, answer the big questions and collectively agree on a way forward that was in the best interest of the many not the few? Here’s an insight into what that might look like - some inspiration, possibility and hope amongst the despair.

2021 IN REVIEW & A THANK YOU

2021 IN REVIEW & A THANK YOU

As we reach the end of a huge year of expansion and exploration, we’re feeling grateful. We have some (pretty mind-blowing!) numbers to share, and some reflections on what impacted us and stood out this year. We do work that matters. In 2021 we helped thousands of people have influence over the issues that impact them. Thank you to our participants, clients and partners for making it possible.

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TOOLS AND METHODS IN POLICY-MAKING - OUR MD TALKS AT UN ESCAP

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TOOLS AND METHODS IN POLICY-MAKING - OUR MD TALKS AT UN ESCAP

The United Nations (UN) Economic and Social Commission for Asia and the Pacific (ESCAP) recently ran a leadership learning session on environmental governance to provide policymakers with a better understanding of policy-making approaches to deal with the challenges of sustainable development. Our Managing Director, Nicole Hunter, spoke at the session.

DELIBERATION INNOVATION: EVENT WRAP-UP

DELIBERATION INNOVATION: EVENT WRAP-UP

We love connecting with people across the industry, sharing knowledge and supporting learning.  So, when we heard that Dr. Brett Hennig (the Sortition Foundation) would be in Melbourne, we jumped at the chance to build an event around his visit.  The result was a free Deliberation Innovation & Public Sector Engagement event, which incorporated both an afternoon of deliberation training for government and an evening of engaging conversation.

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

Join us in for a day of FREE training, learning, networking and sharing in Melbourne on 12 December.

We’re hosting a jam-packed two-part event: Deliberation 101 Training for Government , followed by an Engaging Evening of conversation with with Dr. Brett Hennig (the Sortition Foundation UK) and Louisa Curry (Local Government Victoria).

The event will explore an engagement dilemma facing the public sector - how to engage effectively against a backdrop of new expectations and requirements, including legislative reform. It’s an opportunity to learn from international and Australian experiences, and consider how your organisation could engage better in a changing world.

Registrations are now open and places are very limited, so be sure to secure your spot ASAP.

UNDEF & NDF SET SIGHTS ON DEMOCRACY BEYOND ELECTIONS

UNDEF & NDF SET SIGHTS ON DEMOCRACY BEYOND ELECTIONS

The United Nations Democracy Fund (UNDEF) has appointed the newDemocracy Foundation to undertake a pioneer project centred around doing democracy differently.  It’s an announcement that has us excited.  Today we’re shining a spotlight on this project, which has potential to inspire democratic change and the adaption of deliberative engagement principles across the globe.

newDemocracy’s Executive Director Iain Walker provided us with some insights into what we can expect from what is shaping up to be an innovative and impactful project.