A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
The winners of our ‘working from home’ online team strategy session competition have been announced. And the winners are …. everyone!
Every entrant was deserving and we couldn't pick just two. There were teams working with aboriginal communities, refugees, the homeless, people experiencing family violence and at risk youth. There were others managing complex, significant, community projects and intricate team environments.
The United Nations Democracy Fund (UNDEF) has appointed the newDemocracy Foundation to undertake a pioneer project centred around doing democracy differently. It’s an announcement that has us excited. Today we’re shining a spotlight on this project, which has potential to inspire democratic change and the adaption of deliberative engagement principles across the globe.
newDemocracy’s Executive Director Iain Walker provided us with some insights into what we can expect from what is shaping up to be an innovative and impactful project.
A new Local Government Act is on the way in Victoria, with submissions on the the Exposure Draft of the Local Government Bill to close this Friday. The draft signals some changes to expectations around community engagement - a shift that is set to impact how councils engage in a number of ways.
In this post, we're summarising the key changes proposed in relation to engagement and highlighting what this might mean for councils and how they engage in the future.
