A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
How do we really ‘hear’ each other and have a collective experience when we engage online? Register now for the third session in our popular, new ‘continuous connections’ webinar discussion series.
Grab your free spot, learn new skills and connect with engagement professionals around Australia and beyond we explore how to achieve a shared experience online that’s similar to a face-to-face workshop.
Registrations are now open for the second session in our new, free discussion series. Responding to popular demand, we’ll be exploring the dilemma of how to connect with people who aren’t online and/or groups that are ‘hard to reach’.
Much more than your standard ‘webinar’, these interactive, facilitated sessions are a chance to connect with other communications, engagement, planning and project management leaders and professionals. Together, we’ll collaboratively explore current engagement challenges and opportunities, share resources and provide key takeaways and tips.
MosaicLab is launching a new, fortnightly webinar series in April 2020. We want to support organisations and engagement professionals to navigate and continue to engage in a rapidly changing world.
Join us as we collaboratively explore challenges, opportunities and tips around meaningfull engagement with your staff, stakeholders and communities during this uncertain time.
In session one, we’ll delve into an engagement dilemma: Connecting with communities during COVID-19 without appearing ‘tone-deaf’.
This post tackles a big, scary dilemma – conflict, outrage and emotion. We’re often asked for advice around this topic, because it’s something that worries many people in the engagement space - even experienced practitioners and facilitators.
Partly, this fear is underpinned by a lack of ‘tools’ or skills. So, we’re going to give you some tips to help you prepare for and/or work with conflict, outrage and emotion in a meaningful way.
Because it’s a big, difficult topic, we’re going to address it in two parts: Part one (this post) is about how to plan for it, and in part two (next month) we’ll talk about what to do if you walk into it unexpectedly.
Many organisations try to minimise risk by 'holding the reins tight' when it comes to communicating with their communities and stakeholders around engagement processes and major projects/decisions.
This so-called 'risk averse' approach tends to include carefully constructing tightly worded (yet often very uninformative) key messages and strictly withholding any information deemed potentially inflammatory or uncomfortable - even when inextricably relevant to the issue at hand.
There's also approval processes applied to the release of any information, which can slow down communication activities - sometimes to a considerable extent - depending on how rigid or intricate these processes are.
While organisations tend to feel comfortable with this well-worn approach, the promise of 'safety' through control is generally just an illusion.
