A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Conflict - generally feared and constantly mismanaged, it’s one of the biggest challenges you will face in engagement. It’s also the most common challenge our subscribers submit to us. If you anticipate conflict, outrage or emotion ahead, this article is for you. Inside - how to avoid the three biggest errors we see made (and they are made a lot) and some simple, yet effective things you can do instead to navigate the situation instead of making it worse.
Facing community crises at any time is difficult. When there are ‘concurrent crises’ it makes it even more challenging and complex to respond and engage.
Community members can feel disturbed, frightened or anxious. At the same time, organisations are also grappling with how to adjust, change and continue to move forward. There is value in continuous connections.
For those who missed our first ‘continuous connections’ webinar, we’ve pulled our top 10 tips for engaging through difficult times & working with high anxiety into a free, downloadable resource.
This post tackles a big, scary dilemma – conflict, outrage and emotion. We’re often asked for advice around this topic, because it’s something that worries many people in the engagement space - even experienced practitioners and facilitators.
Partly, this fear is underpinned by a lack of ‘tools’ or skills. So, we’re going to give you some tips to help you prepare for and/or work with conflict, outrage and emotion in a meaningful way.
Because it’s a big, difficult topic, we’re going to address it in two parts: Part one (this post) is about how to plan for it, and in part two (next month) we’ll talk about what to do if you walk into it unexpectedly.
Our May #MonthlyMyth focuses on an assumption that is often made about the community by managers, project leads and technical 'experts'.
Statements like "if only they understood X, Y or Z, they would see we were right!" are an indication of a potentially risky, yet common assumption that community opposition or distrust is based on ignorance or incapacity.
