Meet MosaicLab
Nicole Hunter
FUNNY, UNUSUAL, MYSTERIOUS: MOMENTS FROM 2024

As 2024 wraps up, our facilitation team is sharing their standout moments. From mysteriously missing catering and questionable gong skills to a surprise bush trek under the stars, 2024 had its fair share of laughs, twists, and unforgettable memories.

FUNNY, UNUSUAL, MYSTERIOUS: MOMENTS FROM 2024
Case studies
Nicole Hunter
CASE STUDY: CITY OF MELBOURNE AFFORDABLE ...

The City of Melbourne views affordable housing as crucial infrastructure for maintaining a liveable, inclusive, and prosperous city. With a projected shortfall of 23,200 affordable homes by 2036, immediate action is needed to address this long-standing issue. While there is broad community support for affordable housing, acceptance often wanes at the neighbourhood level. To tackle this, a People’s Panel of 39 diverse community members was established to represent local perspectives.

CASE STUDY: CITY OF MELBOURNE AFFORDABLE HOUSING PANEL
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST

levels of engagement

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#MONTHLYMYTH: LOW INFLUENCE = LOW RISK

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#MONTHLYMYTH: LOW INFLUENCE = LOW RISK

This month’s myth addresses mistaken assumption that offering people less influence over a decision translates to the organisation having increased control over the process and outcomes. 

Some engagement processes lend themselves to a lower level of influence than others, However, if the intention is to reduce influence in an attempt to ‘manage’ the process, control outcomes, cut corners or minimise time and resources, organisations can find themselves in hot water. 

Read on for 6 key questions you can ask to determine the right level of influence and a list of helpful reading and resources. 

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#MonthlyMyth: Firm positioning required before engaging

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#MonthlyMyth: Firm positioning required before engaging

It’s an easy trap to fall into, and an approach that’s often taken as a matter of course – solidify your organisation’s position before you engage with any external community or stakeholders.  While this may appear (in the short term) to make your organisation feel more ready to engage, it actually undermines many of the objectives of a robust engagement process.