A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
This one has been a long time in the making. Finally, we can announce that our latest 'Deliberation Ready' video is here. This edition is particularly exciting because, for the first time, we've interviewed participants from across multiple deliberative processes.
Together, these 10 citizens share their unique perspectives and provide candid, first hand reflections on their journey - the challenges, the surprises, the highlights and more.
We're very excited to announce that Part 1 of our three part, animated video series on deliberative engagement is now here!
Part 1 in a three part series on deliberative engagement. In this short animation, we overview what deliberative engagement (or deliberative democracy) is, the six principles of this engagement approach and how it tends to be differ from many other engagement approaches.
Deliberative engagement is a form of meaningful engagement, and each principle covered in this video could be integrated into any engagement process. In Part 2, we'll explore when to do deliberative engagement, and when to consider other types of engagement approaches. So stay tuned!
Did you see last month's invaluable deliberation insights post? We shared a video chock full of ideas and advice from project managers who had been through a deliberative journey.
This month, we're sharing the second video in this series - insights from decision makers who have led their organisations though a deliberative engagement experience.
In June 2017 we ran our first ever Deliberation Ready Training session for leaders, managers and decision makers in Melbourne. The day was designed to help participants get themselves and their organisation ready for a successful journey into deliberative engagement.
Because we love to share resources and are always seeking to help others to improve their engagement skills and processes, we are giving you free, exclusive access to one of our fabulous Deliberation Ready Training resources our participants had access to during their session.
Group decision making processes (particularly deliberative processes such as citizens' juries, community panels and people's panels) can be both exciting and overwhelming for participants.
We all want every group we work with to get the most out of every moment they spend together, so, we created a handy, free video outlining some suggested 'do's and dont's' for participants that will help the whole group to get the most out of their journey.
