A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Group decision making processes (particularly deliberative processes such as citizens' juries, community panels and people's panels) can be both exciting and overwhelming for participants.
We all want every group we work with to get the most out of every moment they spend together, so, we created a handy, free video outlining some suggested 'do's and dont's' for participants that will help the whole group to get the most out of their journey.
Recently, we posted an interview with Lyn Carson of Active Democracy and the newDemocracy Foundation, who is working in partnership with MosaicLab to research what happens when critical thinking skills, techniques and concepts are introduced to participants in a deliberative process.
Today, in Part 2, we're talking with MosaicLab co-founder Nicole Hunter, an experienced facilitator with extensive experience in deliberative engagement. Nicole, alongside MosaicLab's other two co-founders Keith Greaves and Kimbra White, has been working to integrate critical theories into real, on-ground processes.
