Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

learn with us

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INVEST IN LEARNING BEFORE EOFY

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INVEST IN LEARNING BEFORE EOFY

The financial year is closing fast. Your training budget doesn’t need to go to waste. Lock in some great learning for your team before the calendar flips to 1 July. MosaicLab Academy courses are delivered by experts in the field of engagement, deliberation, facilitation and conflict. Our training caters for all skill levels and can be delivered online or face-to-face. Our learners leave with greater skills, confidence and stacks of useful resources, templates and guides. Invest now in your team’s future learning and build your organisation’s engagement capacity.

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FREE LUNCH & LEARN SESSIONS LAUNCH THIS SEPTEMBER

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FREE LUNCH & LEARN SESSIONS LAUNCH THIS SEPTEMBER

Elevate your engagement skills for free! We’re kicking off a new series of free lunchtime learning sessions in September. Our first lunch and learn webinar is all about conflict and outrage management and navigating the “outrage seesaw”. Facilitated by specialist MosaicLab engagement practitioners, these interactive, online, 60 minute training webinars are for anyone wanting to engage more effectively with stakeholders, communities, customers or internal audiences. Grab skills you can immediately apply to your project or role and connect with other professionals across Australia and beyond.

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UPSKILL AND CHILL THESE HOLIDAYS

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UPSKILL AND CHILL THESE HOLIDAYS

Got some downtime over summer? Why not upskill and prepare for success in 2022 with MosaicLab’s self-directed, online short courses. Learn the art of facilitation, the seven steps to simple engagement planning and how to prepare to deliver a successful deliberative engagement process.

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LEARNING IN YOUR OWN TIME

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LEARNING IN YOUR OWN TIME

In the rush to end 2020 you may have missed our December newsletter. If you did, you missed seeing the launch of our new learning hub – MosaicLab’s Learning Network. The beauty of this space is that you can now access some of our tried and tested live training online and in your own time!