A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Events - offerings - opportunities
The MosaicLab team enjoyed three days of stimulating discussion, catching up with old engagement friends and making new ones plus a bit of dancing and spinning the prize wheel at the recent IAP2 Australasia conference in Melbourne. We were humbled to take home two awards and one highly commended mention at this year’s Core Values Awards.
Have you ever wondered how you can properly engage people who speak languages other than English, participants who are deaf or hard of hearing or maybe those who are blind or have low vision? Come to our free Lunch and Learn webinar in November and hear from people who have participated in a deep and complex conversation online. Take away some simple steps to help you bring in diverse voices to enhance your next project.
MosaicLab’s big book of facilitating deliberation is fresh off the press! Be among the first in the world to get your hands on a print or digital copy of Facilitating Deliberation – A Practical Guide and make the most of early-bird specials before they run out. We’re also hosting an online book launch in July with prizes, giveaways and incredible international guest speakers. You’re invited! Event details and RSVP link inside …
Get ready, facilitators, engagement professionals and deliberation devotees! Something big is coming. It’s a book. But not just any book. It’s THE BIG BOOK on facilitating deliberation. Our three directors have poured decades of experience, expertise and knowledge into every chapter and it’s all set for release in July.
Three of our most popular MosaicLab Academy training courses are coming to you live and online this August. Enrol now to experience Engagement Planning, The Art of Facilitation and/or Virtual Facilitation delivered in-person by MosaicLab facilitators. Plus, you could win a free (virtual) seat to one of these interactive sessions – valued at $395!
Now is your chance to join the dynamic MosaicLab team. Work among a dedicated team of professionals who support and learn from each other. Right now we have multiple job opportunities on offer. We’re looking for a tender writer, two entry-level facilitators as well as two senior facilitators. If any of these positions sound like you, read on and apply today, as applications are closing soon!
