MosaicLab is excited to launch our new training platform. Providing access to information on all of our courses, we are also now able to offer self-directed courses that you can begin online immediately or in your own time.
Find out more here.
A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Events - offerings - opportunities
MosaicLab is excited to be offering two new training courses - Virtual Facilitation and Technical Skills (for anyone that is currently hosting, or learning to host, online meetings and workshops) and Deliberative Engagement for Victorian Councils (for council staff, executives and councillors who have a role in relation to the deliberative engagement requirements of the new Local Government Act).
Find out more here.
Online engagement is here to stay. How do we get the best out of both online and face to face engagement in the future? Responding to popular demand, we will be tackling this engagement dilemma during session six in our ‘continuous connections - engagement in the time of COVID-19’ webinar discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond. Be quick - places are limited.
Engagement professionals everywhere are grappling with the dilemma of how to genuinely and sensitively engage with communities during a protracted crisis. There is no easy answer, so let’s connect and try to solve it together in an online engagement experiment.
MosaicLab is excited to be partnering with VoiceVoice to host a continuous conversation. Over the next month or so, you can connect with others in the industry to tackle the topic together. It all starts with an ‘asynchronous’, unfacilitated conversation.
Three months have passed since our engagement practice began being impacted by physical distancing restrictions. It’s been a roller-coaster ride for many in the sector, requiring adaption, strategic thinking and transition. So, what have we all learnt so far?
Learn new skills and connect with engagement professionals around Australia and beyond. Every discussion is designed to help support you in your engagement practice, offering tips, resources, insights and more that you can apply to your projects and processes.
The right tools for the job - how do we select the right methods and activities in an online environment? Responding to popular demand, we will be tackling this digital engagement dilemma during session four in our ‘continuous connections - engagement in the time of COVID-19’ webinar discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond this Friday. Be quick - places are limited.
It takes time, effort and resources to achieve best practice engagement at the best of times. And right now it’s not the best of times. We’re hearing from many that engaging at all (let alone engaging well) is difficult.
Your organisation may be grappling with how to respond to the crisis, facing reduced revenue and budget cuts, responding to increased demand for community support and services, and wondering how to sustain it all long term. Local government bodies are also working to comply with the enhanced engagement requirements set out in the Local Government Act.
So we’ve announced two new service options designed to help you engage robustly, cost-effectively and appropriately.
How do we really ‘hear’ each other and have a collective experience when we engage online? Register now for the third session in our popular, new ‘continuous connections’ webinar discussion series.
Grab your free spot, learn new skills and connect with engagement professionals around Australia and beyond we explore how to achieve a shared experience online that’s similar to a face-to-face workshop.
Looking to up-skill your team or build internal community engagement capacity? Searching for an online option during the COVID-19 pandemic? We might be able to help.
We’re excited to announce that our recently relaunched, interactive training modules can be mixed + matched, so you can build the perfect training experience for your team or group. PLUS almost all are available online and can be delivered to remotely based participants.
Registrations are now open for the second session in our new, free discussion series. Responding to popular demand, we’ll be exploring the dilemma of how to connect with people who aren’t online and/or groups that are ‘hard to reach’.
Much more than your standard ‘webinar’, these interactive, facilitated sessions are a chance to connect with other communications, engagement, planning and project management leaders and professionals. Together, we’ll collaboratively explore current engagement challenges and opportunities, share resources and provide key takeaways and tips.