A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Events - offerings - opportunities
The winners of our ‘working from home’ online team strategy session competition have been announced. And the winners are …. everyone!
Every entrant was deserving and we couldn't pick just two. There were teams working with aboriginal communities, refugees, the homeless, people experiencing family violence and at risk youth. There were others managing complex, significant, community projects and intricate team environments.
MosaicLab is launching a new, fortnightly webinar series in April 2020. We want to support organisations and engagement professionals to navigate and continue to engage in a rapidly changing world.
Join us as we collaboratively explore challenges, opportunities and tips around meaningfull engagement with your staff, stakeholders and communities during this uncertain time.
In session one, we’ll delve into an engagement dilemma: Connecting with communities during COVID-19 without appearing ‘tone-deaf’.
Is your team, department or organisation moving from a shared office to a remotely based workforce?
Because this is a difficult time for every team and workplace, we want to support your transition and help your team navigate the change process.
If you work in the public service, you could win one of two free, facilitated online workshops for your team, staff or department. Yep that’s right, there’s two free workshops up for grabs!
MosaicLab is here to support you and your team as you change and readjust in response to COVID-19. To help you acclimatise, we’ve put together two exclusive, new engagement service options.
We can work with you to help transition your team to working from home through an interactive, online, facilitated strategy session.
We’ve also launched a new training and coaching package - working with individuals or groups to support you to engage and connect with people appropriately through a time of anxiety and upheaval.
We love connecting with people across the industry, sharing knowledge and supporting learning. So, when we heard that Dr. Brett Hennig (the Sortition Foundation) would be in Melbourne, we jumped at the chance to build an event around his visit. The result was a free Deliberation Innovation & Public Sector Engagement event, which incorporated both an afternoon of deliberation training for government and an evening of engaging conversation.
Join us in for a day of FREE training, learning, networking and sharing in Melbourne on 12 December.
We’re hosting a jam-packed two-part event: Deliberation 101 Training for Government , followed by an Engaging Evening of conversation with with Dr. Brett Hennig (the Sortition Foundation UK) and Louisa Curry (Local Government Victoria).
The event will explore an engagement dilemma facing the public sector - how to engage effectively against a backdrop of new expectations and requirements, including legislative reform. It’s an opportunity to learn from international and Australian experiences, and consider how your organisation could engage better in a changing world.
Registrations are now open and places are very limited, so be sure to secure your spot ASAP.
The 2018 Australasian Facilitators Newtwork (AFN) conference will reflect the organisation’s intention to to reflect on and celebrate the journey and legacy of its facilitation community.
Join facilitators from Australia, New Zealand, South East Asia and the Pacific for a celebration of diversity - diversity of people, perspectives and practices.
Thank you to the panellists and participants who joined us for a brief journey behind the scenes of Participatory Budgeting (PB) at the 2018 IAP2 Australasia Conference this week. Delegates took part in a mini PB process before engaging in conversation with the panel and exploring lessons learned from recent projects across Australia and the UK.
We’ve provided some free PB resources at the bottom of this post - these resources are available to both participants from the conference and anyone who couldn’t make it to the session.
The 'Participatory Democracy - Exploring Experiences' session at the IPAA Public Sector Week 2017 featured active, experiential learning and an interactive discussion with a group of diverse panellists.
Attendees experienced a mini, deliberative discussion, answering the question: 'what are the biggest challenges facing the public sector when it comes to gaining trust in the community?'. The group then engaged in an energetic Q&A with the panel which included specialist consultants and public sector representatives with extensive experience in using deliberative engagement to help tackle major public policy challenges.
Facilitated by MosaicLab, the workshop saw great ideas generated and invaluable knowledge shared. The discussion was relevant to anyone working in the public sector (and beyond), so, today we're sharing a snapshot of the ideas generated and a summary of the Q&A discussion - a fabulous, free resource for anyone interested in quality engagement or participatory processes.
Earlier this year, MosaicLab trialled an exciting new training concept based on participatory learning. Hosted by Public Libraries Victoria Network and State Library of Victoria and facilitated by MosaicLab, the experience gave participants an in-depth understanding of, insights into and skills in deliberative engagement.
Following foundational engagement training sessions, and some online learning and discussion, PLVN representatives from across the State came together to experience a mini (but very real), 2-day deliberative process.
This exciting, in-depth training opportunity is now available for other organisations to experience.
