A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Is your team, department or organisation moving from a shared office to a remotely based workforce?
Because this is a difficult time for every team and workplace, we want to support your transition and help your team navigate the change process.
If you work in the public service, you could win one of two free, facilitated online workshops for your team, staff or department. Yep that’s right, there’s two free workshops up for grabs!
Many of the engagement processes MosaicLab delivers are built around big, complex or strategic issues or decisions. These processes can result in outcomes that affect large cohorts of staff across an organisation.
Not only will some of these staff be required to implement the decision, but involving and informing them from the start of the process will contribute to the overall success of your project.
We wanted to delve deeper into this topic, so we sat down with two internal communication and change specialists with backgrounds in the public sector. They’ve shared easy-to-implement internal communications tips and ideas that you could apply to any big project, engagement process or change.
If you’re planning for engagement you need to consider how you engage one of your most critical stakeholder groups – decision makers. Involving them in an appropriate, effective way is a crucial step. We often see employees struggling to successfully navigate this part of their planning journey and, unfortunately, not only can it be tricky, it’s also one of the top reasons engagement processes fall over.
Get it wrong and you face a myriad of potential (unwanted) consequences. From lengthy delays to mid-process back tracking, community outrage to complete project cancellation –not only might your whole process fall over, you could cause irreparable damage to the reputation and relationships you’re attempting to build.
In today’s post, we’re highlighting the most common mistakes made in this space and providing 8 top tips for upping your decision maker engagement game.
Development of a high-level engagement framework, policy or strategy is an important step in building an engaging organisation. Having this document finalised, however, does not indicate that the hard work is over.
To truly embed engagement across an organisation, overarching strategies must be brought to life through implementation. Today, we're addressing this myth by providing 10 ways to start embedding engagement across the organisation and see your engagement strategy put into practice.
