MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
The City of Melbourne views affordable housing as crucial infrastructure for maintaining a liveable, inclusive, and prosperous city. With a projected shortfall of 23,200 affordable homes by 2036, immediate action is needed to address this long-standing issue. While there is broad community support for affordable housing, acceptance often wanes at the neighbourhood level. To tackle this, a People’s Panel of 39 diverse community members was established to represent local perspectives.
Take a sensitive issue – add high risk, high emotion, bias and blinkered views. What do you have? A very challenging conversation! Download our free tips for navigating challenging conversations and discover new perspectives on conflict, outrage and risk. It’s a taster sample of our Facilitating Challenging Conversations self-directed online course.
New data confirming that civic engagement, trust in local councils and belief in democratic processes are enhanced through deliberative engagement has been captured in a MosaicLab report. This new research, which collated data across 10 deliberative projects and involved hundreds of participants, adds weight to the argument that democracy done differently leads to positive impacts and powerful change.
We’re sometimes asked if we provide market research services, or if deliberation is a bit like market research. While both areas involve people and information, they involve them in very different ways. The two concepts differ in terms of intent, design and process. This myth post drills down into the key differences between the two, how they might sometimes intersect and why they’re separate, specialised fields.
Do you hear the words ‘engagement planning’ and suddenly feel a headache coming on? Maybe you’re simply not sure where to start. Chances are you don’t know about our seven, simple steps to pain-free engagement planning. We’ve created a free guide that you can download right now. It’s a snack-sized taste of our comprehensive, online engagement planning training course.
As we reach the end of a huge year of expansion and exploration, we’re feeling grateful. We have some (pretty mind-blowing!) numbers to share, and some reflections on what impacted us and stood out this year. We do work that matters. In 2021 we helped thousands of people have influence over the issues that impact them. Thank you to our participants, clients and partners for making it possible.
Learnings from 11 projects and game-changing ideas for the future of deliberative engagement have been shared by Local Government leaders and engagement experts. We’ve captured these rich, insider insights and turned them into a free resource that offers great guidance for any organisation seeking to build deliberation into decision-making.
When 10 councils give real influence to their communities, we see real change, real impact and trusted decisions that increase faith in democratic processes.
This case study explores 11 deliberative engagement journeys and the profound impact they have had on councils, communities decision makers and participants.
Effective engagement is inclusive of a diverse range of perspectives. In deliberative processes, this is critical, as deliberation is underpinned by representativeness. When one or a few voices dominate the conversation, this becomes difficult to achieve. In this article we consider some ways to navigate this common issue.
Engaging school children in deliberative processes is beneficial for all parties. Unfortunately it rarely happens, with at least part of the reason being the difficulty in recruiting young people to participate. This article discusses why we should be encouraging school children to participate in deliberations, and how we can do this.
