A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Looking to up-skill your team or build internal community engagement capacity? Searching for an online option during the COVID-19 pandemic? We might be able to help.
We’re excited to announce that our recently relaunched, interactive training modules can be mixed + matched, so you can build the perfect training experience for your team or group. PLUS almost all are available online and can be delivered to remotely based participants.
Many of the engagement processes MosaicLab delivers are built around big, complex or strategic issues or decisions. These processes can result in outcomes that affect large cohorts of staff across an organisation.
Not only will some of these staff be required to implement the decision, but involving and informing them from the start of the process will contribute to the overall success of your project.
We wanted to delve deeper into this topic, so we sat down with two internal communication and change specialists with backgrounds in the public sector. They’ve shared easy-to-implement internal communications tips and ideas that you could apply to any big project, engagement process or change.
The United Nations Democracy Fund (UNDEF) has appointed the newDemocracy Foundation to undertake a pioneer project centred around doing democracy differently. It’s an announcement that has us excited. Today we’re shining a spotlight on this project, which has potential to inspire democratic change and the adaption of deliberative engagement principles across the globe.
newDemocracy’s Executive Director Iain Walker provided us with some insights into what we can expect from what is shaping up to be an innovative and impactful project.
A new Local Government Act is on the way in Victoria, with submissions on the the Exposure Draft of the Local Government Bill to close this Friday. The draft signals some changes to expectations around community engagement - a shift that is set to impact how councils engage in a number of ways.
In this post, we're summarising the key changes proposed in relation to engagement and highlighting what this might mean for councils and how they engage in the future.
As 2017 draws to a close, we've rounded up some interesting people who work in the world of public participation, community engagement and deliberative democracy. Our interviewees, who hail from as far as the UK and New Zealand, have shared their reflections on the year that was 2017, and their hopes and predictions for what might be in 2018.
From a researcher to facilitator and digital engagement expert to local government employee - these interviews offer a diverse collection of perspectives and ideas.
Thank you to the six individuals who have taken the time to share their candid, insightful and inspiring thoughts. Here's to a 2018 that shines bright for the engagement and deliberative democracy space.
