Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

creative ideas

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

When you think about the word ‘play’, what do you imagine?

We’re going to hazard a guess and assume what you don’t see is a group of adults considering important issues or strategic concepts.  That’s because cultural norms suggest that play is more at home in a playground than a boardroom. 

In this month’s myth buster, we’re going to ask you to put that limiting belief to one side for a moment.  We’re exploring how play can be used to achieve positive outcomes and new possibilities in the professional world.  Because, as it turns out, adults (even the suit-wearing ones) and organisations (even the big serious ones) might benefit from a little game now and then. 

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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

The rise of social media has transformed how we communicate with each other and how organisations communicate with their customers and communities. This rapidly changing landscape can be unforgiving to those who play it safe, and, often, government is seen to be lagging behind the private sector.

Effective communication is a key component of every engagement process.  So, today we’re providing some communication inspiration - exploring some examples of bold, creative public sector campaigns that cut through the clutter.

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6 Industry Interviews: The year that was and what might be

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6 Industry Interviews: The year that was and what might be

As 2017 draws to a close, we've rounded up some interesting people who work in the world of public participation, community engagement and deliberative democracy.   Our interviewees, who hail from as far as the UK and New Zealand, have shared their reflections on the year that was 2017, and their hopes and predictions for what might be in 2018. 

From a researcher to facilitator and digital engagement expert to local government employee - these interviews offer a diverse collection of perspectives and ideas.  

Thank you to the six individuals who have taken the time to share their candid, insightful and inspiring thoughts.  Here's to a 2018 that shines bright for the engagement and deliberative democracy space. 

What works? Democracy in Australia and beyond

What works? Democracy in Australia and beyond

MosaicLab's co-founder Nicole Hunter recently took part on a panel of esteemed guests  discussing potential futures for democracy across Australia and the World.  The panel formed part of the University of Canberra Institute for Governance and Policy Analysis (IGPA) Smart Governance Conversation on Desirable Futures series. 

The evening saw a very interesting conversation take place around democracy in Australia and beyond and ideas for doing it differently in the future.   If you weren't lucky enough to make it on the evening, today we're sharing the official video of the panel discussion. 

BUILDING IDEAS WITH LEGO® SERIOUS PLAY®

BUILDING IDEAS WITH LEGO® SERIOUS PLAY®

Yesterday we had the absolute pleasure of participating in a very creative end-of-year team planning session led by Kate Henderson - a LEGO® SERIOUS PLAY® facilitator.   It was a fun, creative, engaging and very different way of discussing important and complex thoughts and ideas - an out of the box approach to drawing out interesting perspectives ...