Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL
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TIME TO DELIBERATE ON HOUSING AFFORDABILITY IN AUSTRALIA

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TIME TO DELIBERATE ON HOUSING AFFORDABILITY IN AUSTRALIA

Some problems are 'wicked'. Complex, difficult, politically polarised. Housing affordability is one of those issues. Politicians are stuck in a stalemate, there's no right answer, everyone is impacted and any move the government makes will be subject to intense criticism. MosaicLab is joining the growing chorus of organisations and politicians calling for a national conversation, facilitated through a citizens’ assembly, that would help Australia move forward and tackle an entrenched problem that requires urgent action. 

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WHEN DELIBERATION GOES WRONG: INFORMATION INPUTS

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WHEN DELIBERATION GOES WRONG: INFORMATION INPUTS

Deliberation – what can go wrong? The short answer is lots! In our second article in this new series, we tackle ‘information inputs’. We’re talking about information you feed into a deliberative process to support the deliberating group’s discussion. It’s super important to get this right and the quality of what you put in will affect the quality of what you get out. So, we’re helping you avoid potential pitfalls and learn from the mistakes of those who have gone before you. Learn what to do (and what not to) inside …  

TEAM SPOTLIGHT: KATIE AND BRIDGET

TEAM SPOTLIGHT: KATIE AND BRIDGET

Meet Bridget McDonald and Katie Fabel. These two keep the lights on, make our systems hum, explore future project possibilities and build proposals that help you to overcome problems and achieve your goals. Find out what they love about their work, their unique take on engagement as “little F” facilitators and their fun answers to a list of questions that we like to call The Telling Top 10 …

NYERNYILA! DJAARA FOR DEEP LISTENING

NYERNYILA! DJAARA FOR DEEP LISTENING

Nyernyila (nyurn-yil-ah) means deep listening in Djaara language. Created by Racquel Kerr, a Dja Dja Wurrung/ Boonwurrung woman who recently co-facilitated the Environmental Protection Authority Traditional Owner Forum with us, the piece is a visual story. Nyernyila reflects the core principles of MosaicLab: flexibility, flow, and integrated engagement to inform common goals. Learn more about an extraordinary artwork by a very special artist.

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WHEN DELIBERATION GOES WRONG: RECRUITMENT

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WHEN DELIBERATION GOES WRONG: RECRUITMENT

Deliberation – what can go wrong? The short answer is lots! A new series to help your organisation avoid possible future pain and learn from the mistakes of those who have deliberated before you. In our first article, we’re exploring the complex, specialised world of recruitment. It’s a critical part of the deliberation puzzle and one of the biggest tripping hazards organisations face. Get it wrong, and it can undo everything you’re trying to achieve. Discover how to avoid disaster inside …

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INVEST IN LEARNING BEFORE EOFY

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INVEST IN LEARNING BEFORE EOFY

The financial year is closing fast. Your training budget doesn’t need to go to waste. Lock in some great learning for your team before the calendar flips to 1 July. MosaicLab Academy courses are delivered by experts in the field of engagement, deliberation, facilitation and conflict. Our training caters for all skill levels and can be delivered online or face-to-face. Our learners leave with greater skills, confidence and stacks of useful resources, templates and guides. Invest now in your team’s future learning and build your organisation’s engagement capacity.

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

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JOIN OUR JUNE WEBINAR FOR A CHANCE TO WIN

Our free Lunch and Learn webinar in June just got a lot more enticing. Register and attend the online event as it’s happening for a chance to win a digital copy of the big MosaicLab Book, Facilitating Deliberation – A Practical Guide. Plus, all attendees receive a free PDF resource with insights and tips to be shared after the event. Be in it to win it! 

#MONTHLYMYTH: NO CONSEQUENCES FOR CUTTING ASSET PLAN CORNERS

#MONTHLYMYTH: NO CONSEQUENCES FOR CUTTING ASSET PLAN CORNERS

Victorian councils - don't delay your Asset Plan engagement! Thinking you might rush it through after council elections? If so, it could be time to reconsider. Want to meet Local Government Act requirements, build a plan your decision-makers can stand behind and avoid risks? Then it's almost time to start planning your engagement process. This monthly myth explores the risks of cutting corners, ways to make the most of this golden opportunity, a solution for working around council elections and how to determine the right scale for your deliberative engagement process.  

TEAM SPOTLIGHT: JODY AND AARON

TEAM SPOTLIGHT: JODY AND AARON

Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10... 

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

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FREE WEBINAR: SECURING DECISION-MAKER BUY-IN

Have a big issue that’s just right for deliberation, or a project that’s crying out for genuine engagement? Struggling to get it over the line with decision-makers? We know how hard it can be to get the buy-in you need. But it doesn’t have to be a battle. Learn how to engage your decision-makers effectively and convert them into champions for your process. Come and join us for a free one-hour webinar in April to receive insider tips on how to gain greater support from this important group of stakeholders.