Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

Research & learning

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LOOKING AFTER YOUR WELLBEING IN TOUGH TIMES : Area one - Basics of Sustenance

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LOOKING AFTER YOUR WELLBEING IN TOUGH TIMES : Area one - Basics of Sustenance

Area one is about the basics of sustenance. We can all benefit from a return to basics now and then. How many hours sleep do you function well on? If you don’t know this for sure, work it out. For the average healthy person if you have too much sleep you may feel sluggish, too little you may feel depleted. Clearly there are a range of things that impact whether we feel a little sluggish or depleted but by paying attention over time you will discern your magic number of sleep hours (give or take!).

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VROOMING...IT'S THE NEW BEST THING

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VROOMING...IT'S THE NEW BEST THING

As we start ‘spreading our wings’ and facilitating more face-to-face sessions we are finding new ways to mix up our processes and blending our insights from the last 12 months. As a result we have coined a new term ‘vrooming’ – this is when we blend mixed the face-to-face and virtual facilitation at the same time to bring the best of both worlds together.

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FINDING THE BEST (ONLINE) TOOLS FOR THE JOB

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FINDING THE BEST (ONLINE) TOOLS FOR THE JOB

Over the last year we have investigated and trialled a lot of different online tools. Whilst using these tools a few key insights have become clear to us.

In this article, we share some of the lessons we have learnt about deciding which online tool to use.

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LEARNING IN YOUR OWN TIME

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LEARNING IN YOUR OWN TIME

In the rush to end 2020 you may have missed our December newsletter. If you did, you missed seeing the launch of our new learning hub – MosaicLab’s Learning Network. The beauty of this space is that you can now access some of our tried and tested live training online and in your own time!

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SENATE HEARING - INQUIRY INTO NATIONHOOD, NATIONAL IDENTITY AND DEMOCRACY

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SENATE HEARING - INQUIRY INTO NATIONHOOD, NATIONAL IDENTITY AND DEMOCRACY

Our Managing Director, Nicole Hunter, appeared before the Australian Senate’s Legal and Constitutional Affairs References Committee Inquiry into Nationhood, National Identity and Democracy on the 13th of November. The Inquiry is concerned with exploring issues around the worldwide trend in public dissatisfaction with democratic politics, the erosion of trust in democratic institutions, and the challenges and opportunities they present.

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MOSAICLAB LAUNCHES OUR NEW LEARNING NETWORK

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MOSAICLAB LAUNCHES OUR NEW LEARNING NETWORK

MosaicLab is excited to launch our new training platform. Providing access to information on all of our courses, we are also now able to offer self-directed courses that you can begin online immediately or in your own time.

Find out more here.

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TOOLS AND METHODS IN POLICY-MAKING - OUR MD TALKS AT UN ESCAP

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TOOLS AND METHODS IN POLICY-MAKING - OUR MD TALKS AT UN ESCAP

The United Nations (UN) Economic and Social Commission for Asia and the Pacific (ESCAP) recently ran a leadership learning session on environmental governance to provide policymakers with a better understanding of policy-making approaches to deal with the challenges of sustainable development. Our Managing Director, Nicole Hunter, spoke at the session.

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NAVIGATING THE PANDEMIC - FOUR TIPS TO COPE AND CONNECT WITH PARTICIPANTS

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NAVIGATING THE PANDEMIC - FOUR TIPS TO COPE AND CONNECT WITH PARTICIPANTS

Major crises, like what we are experiencing currently with COVID-19 globally, impacts every aspect of our lives. In our roles as engagement practitioners, it is crucial we are sensitive to the changes and feelings our participants may have undergone or are currently feeling during this time.

This article provides four tips to keep in mind when facilitating during times of massive change.