Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

Research & learning

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FREE LUNCH & LEARN SESSIONS LAUNCH THIS SEPTEMBER

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FREE LUNCH & LEARN SESSIONS LAUNCH THIS SEPTEMBER

Elevate your engagement skills for free! We’re kicking off a new series of free lunchtime learning sessions in September. Our first lunch and learn webinar is all about conflict and outrage management and navigating the “outrage seesaw”. Facilitated by specialist MosaicLab engagement practitioners, these interactive, online, 60 minute training webinars are for anyone wanting to engage more effectively with stakeholders, communities, customers or internal audiences. Grab skills you can immediately apply to your project or role and connect with other professionals across Australia and beyond.

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OUR BIG BOOK OFFICIALLY LAUNCHED!

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OUR BIG BOOK OFFICIALLY LAUNCHED!

They came, they conversed, they launched. A very international gathering assembled online to celebrate the arrival of the MosaicLab book. Keynote speakers at the launch - Art O’Leary from Ireland and former SA Premier Jay Weatherill - shared exclusive insights into the impact of deliberative democracy on their careers and communities. Watch a recording of the event and download a free resource that captures revealing reflections and bold ideas from the thought-leaders and deliberative engagement devotees that gathered on the night.

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BIG BOOK MAKES A BIG FIRST IMPRESSION

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BIG BOOK MAKES A BIG FIRST IMPRESSION

We’re overwhelmed and excited by the early response to MosaicLab’s new book Facilitating Deliberation – A Practical Guide. Hundreds of people from all over the world have bought a copy and RSVPd to our online book launch, plus we’ve received some (humbling) high praise from esteemed industry leaders. REMINDER: Early-bird gifts and specials are ending soon and there’s only one day left to RSVP to the book launch. Join us to celebrate and meet speakers from around the globe including a special, surprise guest.

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FREE RESOURCES OFFER TASTE OF PUBLIC COURSE CONTENT

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FREE RESOURCES OFFER TASTE OF PUBLIC COURSE CONTENT

Weighing up whether to engage online or face-to-face? Download a free resource that walks you through the benefits of each format. It’s a little taster of our upcoming Virtual Facilitation course which sets you up with the skills needed to design and facilitate impactful online sessions. PLUS we have two more free tasters for you - one for Engagement Planning and one for the Art of Facilitation. These popular short courses are coming to you live and facilitated in August and enrolments are now open.

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DRUMROLL, PLEASE. OUR BOOK HAS ARRIVED!

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DRUMROLL, PLEASE. OUR BOOK HAS ARRIVED!

MosaicLab’s big book of facilitating deliberation is fresh off the press! Be among the first in the world to get your hands on a print or digital copy of Facilitating Deliberation – A Practical Guide and make the most of early-bird specials before they run out. We’re also hosting an online book launch in July with prizes, giveaways and incredible international guest speakers. You’re invited! Event details and RSVP link inside …

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STREAMLINING RECRUITMENT: AN ALTERNATIVE APPROACH

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STREAMLINING RECRUITMENT: AN ALTERNATIVE APPROACH

Recruiting people for deliberative engagement costs time and resources. With more deliberations taking place and new rules in Victoria for councils about how they engage, organisations are undertaking multiple deliberations consecutively. We’ve teamed up with the newDemocracy Foundation to explore how to make the recruitment element more affordable and effective, developing a research note that explores solutions for streamlining this step.

LEARN TO DO WHAT WE DO!

LEARN TO DO WHAT WE DO!

Did you know we offer virtual and face-to-face training in engagement, facilitation, deliberation and conflict through our MosaicLab Academy? We’ve created a comprehensive guide packed with free resources and details on all our courses. We share rich insights and knowledge drawn from hundreds of real projects to deliver actionable learning that you can apply in your role or organisation. We love sharing our skills so others can build theirs!

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BREAKING DOWN BORDER BARRIERS

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BREAKING DOWN BORDER BARRIERS

Big ideas, small world! Borders that once upon a time restricted our engagement thinking have transformed from barriers into bridges. Here’s what we’ve learned about how valuable cross-border engagement can be for all sorts of organisations and communities. Key learnings shared in a free resource.

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CRUCIAL FIRST STEPS TO FACILITATION PLANNING – FREE RESOURCE

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CRUCIAL FIRST STEPS TO FACILITATION PLANNING – FREE RESOURCE

Effective facilitation requires proper planning, otherwise the canvas might be compromised before you get into the room. Download our free resource for the crucial first steps to facilitation planning and discover more about our Art of Facilitation online course. This is the third resource shared in our free MosaicLab Academy Taster Series.

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FREE TIPS FOR MAKING HARD CONVERSATIONS EASIER

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FREE TIPS FOR MAKING HARD CONVERSATIONS EASIER

Take a sensitive issue – add high risk, high emotion, bias and blinkered views. What do you have? A very challenging conversation! Download our free tips for navigating challenging conversations and discover new perspectives on conflict, outrage and risk. It’s a taster sample of our Facilitating Challenging Conversations self-directed online course.