A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
A deliberating group is made up of randomly selected citizens from all walks of life. Just as we would see in any community group, these ‘mini-publics’ are made up of people with diverse backgrounds, perspectives, communication styles and behaviours. We're exploring some of the most common types of behaviours we might see in a deliberative process, their impacts, and some guidelines for working with them effectively.
Engagement processes must be accessible if diverse voices are going to be included. One of the many ways we can achieve this is through the use of interpreters (both for online and face-to-face engagement). If you’re working with interpreters it’s essential to collaborate with them and think carefully about how the session will be facilitated. We spoke to Bruce Song, a Mandarin interpreter whose worked with us previously.
The financial year is closing fast. Your training budget doesn’t need to go to waste. Lock in some great learning for your team before the calendar flips to 1 July. MosaicLab Academy courses are delivered by experts in the field of engagement, deliberation, facilitation and conflict. Our training caters for all skill levels and can be delivered online or face-to-face. Our learners leave with greater skills, confidence and stacks of useful resources, templates and guides. Invest now in your team’s future learning and build your organisation’s engagement capacity.
Elevate your engagement skills for free! We’re kicking off a new series of free lunchtime learning sessions in September. Our first lunch and learn webinar is all about conflict and outrage management and navigating the “outrage seesaw”. Facilitated by specialist MosaicLab engagement practitioners, these interactive, online, 60 minute training webinars are for anyone wanting to engage more effectively with stakeholders, communities, customers or internal audiences. Grab skills you can immediately apply to your project or role and connect with other professionals across Australia and beyond.
They came, they conversed, they launched. A very international gathering assembled online to celebrate the arrival of the MosaicLab book. Keynote speakers at the launch - Art O’Leary from Ireland and former SA Premier Jay Weatherill - shared exclusive insights into the impact of deliberative democracy on their careers and communities. Watch a recording of the event and download a free resource that captures revealing reflections and bold ideas from the thought-leaders and deliberative engagement devotees that gathered on the night.
Are you trying to engage with people that are highly emotional or resistant to participating and collaborating? Many of us are experiencing fear and anxiety. We’re living in a world where communities are facing change, uncertainty, natural disasters and more. Engaging around any issue can be challenging. This post prepares you for hard conversations, giving you tips that will help you work with outrage, prepare communities for big events and help them to process and recover from previous trauma.
We’re overwhelmed and excited by the early response to MosaicLab’s new book Facilitating Deliberation – A Practical Guide. Hundreds of people from all over the world have bought a copy and RSVPd to our online book launch, plus we’ve received some (humbling) high praise from esteemed industry leaders. REMINDER: Early-bird gifts and specials are ending soon and there’s only one day left to RSVP to the book launch. Join us to celebrate and meet speakers from around the globe including a special, surprise guest.
MosaicLab’s big book of facilitating deliberation is fresh off the press! Be among the first in the world to get your hands on a print or digital copy of Facilitating Deliberation – A Practical Guide and make the most of early-bird specials before they run out. We’re also hosting an online book launch in July with prizes, giveaways and incredible international guest speakers. You’re invited! Event details and RSVP link inside …
Get ready, facilitators, engagement professionals and deliberation devotees! Something big is coming. It’s a book. But not just any book. It’s THE BIG BOOK on facilitating deliberation. Our three directors have poured decades of experience, expertise and knowledge into every chapter and it’s all set for release in July.
Three of our most popular MosaicLab Academy training courses are coming to you live and online this August. Enrol now to experience Engagement Planning, The Art of Facilitation and/or Virtual Facilitation delivered in-person by MosaicLab facilitators. Plus, you could win a free (virtual) seat to one of these interactive sessions – valued at $395!
