A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Do you hear the words ‘engagement planning’ and suddenly feel a headache coming on? Maybe you’re simply not sure where to start. Chances are you don’t know about our seven, simple steps to pain-free engagement planning. We’ve created a free guide that you can download right now. It’s a snack-sized taste of our comprehensive, online engagement planning training course.
Learnings from 11 projects and game-changing ideas for the future of deliberative engagement have been shared by Local Government leaders and engagement experts. We’ve captured these rich, insider insights and turned them into a free resource that offers great guidance for any organisation seeking to build deliberation into decision-making.
After almost a year of learning how to facilitate and conduct engagements exclusively online, we want to share with you how to bring some fun into your zoom sessions. Join us in session seven in our ‘continuous connections - engagement in the time of COVID-19’ webinar’ discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond. Be quick - places are limited.
As Victorian local councils face a local government election on October 24th and the induction of a new Council they are also implementing a new Local Government Act. Amongst the myriad of changes in the 2020 Act are new provisions for community engagement. This is a major step change in seeking to put communities at the centre of local government decision making.
Many councils would be wondering what they need to do meet these requirements, particularly the one about deliberative practices.
We often hear councillors and staff saying they don’t need to involve the community in deliberation as it is the role of councillors, or any elected official, to deliberate on an issue and make decisions. It is important to note that deliberative engagement does not supersede or dismiss the role of councillors in making decisions.
In this #MonthlyMyth, we discuss the five main ways that deliberation can help decision-makers and add value, rather than take away their decision-making powers.
Online engagement is here to stay. How do we get the best out of both online and face to face engagement in the future? Responding to popular demand, we will be tackling this engagement dilemma during session six in our ‘continuous connections - engagement in the time of COVID-19’ webinar discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond. Be quick - places are limited.
