A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Events - offerings - opportunities
Join us for an interactive forum at IPAA Public Sector Week 2017! If you have ever wondered 'what is participatory or deliberative democracy' and 'how do I include these ideas in my work' then this is the session for you.
You will have the opportunity to experience some of the key tools used in deliberative engagement processes and understand the complexity and opportunity that comes from navigating a diverse group of people around a complex issue and facilitating the decision-making process.
Considering or about to embark on a deliberative engagement process? It's time to get ready.
MosaicLab's new training experience for managers, leaders and decision makers has been designed to help you, your organisation and your community/stakeholders to get the most out of your upcoming journey into the world of deliberation.
Learn how to overcome the challenges, avoid the pitfalls and embrace the opportunities of a deliberative processes at this exclusive, one day event to be held in the Melbourne CBD on the 28th June.
