Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: POLO, POLLY & GUS

A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: POLO, POLLY & GUS
Case studies
Nicole Hunter
CASE STUDY: THE TALE OF TWO ENERGY SECTOR ...

How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER).  Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.

CASE STUDY: THE TALE OF TWO ENERGY SECTOR CUSTOMER PANELS
Meet MosaicLab, ML Giving
Nicole Hunter
SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED ...

We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.

SUPPORTING CONVERSATIONS WHERE THEY'RE NEEDED MOST
Case studies
Nicole Hunter
CASE STUDY: Jemena

Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.

CASE STUDY: Jemena
Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

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#MONTHLYMYTH: FACILITATORS NEED TO BE CONTENT EXPERTS

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#MONTHLYMYTH: FACILITATORS NEED TO BE CONTENT EXPERTS

Facilitators work across many industries, audiences and topics, and sometimes the issues or information being considered are complex or technical.  We’re often asked how we manage to move across so many broad ranging issues and projects, and whether we need to become ‘experts’ in each topic before we facilitate.

This #MonthlyMyth explores some of the misunderstandings that sit behind this myth, highlights the true role of a facilitator, and uncovers how facilitators really work with information and content.

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#MONTHLYMYTH: MORE IS MORE

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#MONTHLYMYTH: MORE IS MORE

Often, the purpose of an engagement process (or one phase of an engagement process) is to cast the net wide, capturing as many views and voices as possible.   Often, this is a good approach, particularly at the beginning of a longer engagement process.  What you generally don’t want to aim for, however, is the highest possible volume of feedback and data, with no regard for how useful or informed that input is.

Today we’re highlighting why you might get an overload of responses – many of which aren’t relevant to the issue at hand, why this is a problem, and how you can avoid it for your next process.

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DILEMMA DISCUSSED: MIXED LEVEL OF KNOWLEDGE

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DILEMMA DISCUSSED: MIXED LEVEL OF KNOWLEDGE

We’re committed to sharing our learnings, contributing to the practice of quality engagement and supporting others to improve their engagement skills wherever we can. 

As part of this commitment, today we’re responding to an engagement challenge put forward by one of the subscribers to our e-newsletter The Discussion. The issue this subscriber is facing is: 'Engaging with people when there is a mixed level of knowledge about a subject. ‘