A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
They came, they conversed, they launched. A very international gathering assembled online to celebrate the arrival of the MosaicLab book. Keynote speakers at the launch - Art O’Leary from Ireland and former SA Premier Jay Weatherill - shared exclusive insights into the impact of deliberative democracy on their careers and communities. Watch a recording of the event and download a free resource that captures revealing reflections and bold ideas from the thought-leaders and deliberative engagement devotees that gathered on the night.
Are you trying to engage with people that are highly emotional or resistant to participating and collaborating? Many of us are experiencing fear and anxiety. We’re living in a world where communities are facing change, uncertainty, natural disasters and more. Engaging around any issue can be challenging. This post prepares you for hard conversations, giving you tips that will help you work with outrage, prepare communities for big events and help them to process and recover from previous trauma.
We’re overwhelmed and excited by the early response to MosaicLab’s new book Facilitating Deliberation – A Practical Guide. Hundreds of people from all over the world have bought a copy and RSVPd to our online book launch, plus we’ve received some (humbling) high praise from esteemed industry leaders. REMINDER: Early-bird gifts and specials are ending soon and there’s only one day left to RSVP to the book launch. Join us to celebrate and meet speakers from around the globe including a special, surprise guest.
MosaicLab’s big book of facilitating deliberation is fresh off the press! Be among the first in the world to get your hands on a print or digital copy of Facilitating Deliberation – A Practical Guide and make the most of early-bird specials before they run out. We’re also hosting an online book launch in July with prizes, giveaways and incredible international guest speakers. You’re invited! Event details and RSVP link inside …
Recruiting people for deliberative engagement costs time and resources. With more deliberations taking place and new rules in Victoria for councils about how they engage, organisations are undertaking multiple deliberations consecutively. We’ve teamed up with the newDemocracy Foundation to explore how to make the recruitment element more affordable and effective, developing a research note that explores solutions for streamlining this step.
Today we’re responding to one of the most common engagement challenges nominated by the subscribers to our newsletter The Discussion. How to get internal buy-in and embed quality engagement across an organisation? We’ve got free resources, learnings-based tips and training courses to help you dial down this dilemma.
