you’re invited to help shape our 5 year plan

South East Water is putting the community at the centre of its decision-making and inviting you to share your priorities and help shape your future water and sewerage services.

You’re invited to express interest in joining the South East Water Customer Voice Groups.

dates and payment for participation

The Voice Groups will be held from June to November 2026 and will involve mid week and during the evening sessions (in person and online). It will include the following:

• 2 hour induction and 2 hour focus group - June 2026

• 4 x 3 hour sessions - July, August, October and November 2026.

You need to be able to attend all the sessions that are included in detail on the registration form.

If you are selected to take part, you will receive $400 to thank you for your time.

What is the Price Submission 2028-33? 

This is a 5-year plan that outlines the services we’ll deliver, investments we’ll make and prices we’ll charge. You can learn more about it on our Engage South East Water website.   

What are customer voice groups?

A Customer Voice Group is a smaller group of community members brought together to discuss a specific topic or real experience in more depth. These groups help South East Water hear from people whose views and experiences are not always well represented through traditional engagement, and their input will help inform the decisions of the larger SEW Community Panel.

If you are not randomly selected for the main panel, you may still be considered for a Customer Voice Group, and you can indicate this when submitting your expression of interest.

The Customer Voice Groups are:

• Improving Experience Voice Group

• Access and Inclusion Voice Group

• Customer Care Voice Group

• Non-English Language Voice Group

• First Nations and Gathering Place Voice Group

What happens after I register my interest?

You will be notified about whether you have been randomly selected to participate in your self-identified customer voice group.

If you are randomly selected, you will be notified by our recruitment coordinator and onboarded via a phone call.  

If you are not selected, you will be notified as such and offered avenues to stay engaged.

What is the selection process? And why use it? 

Random selection is a process where participants are chosen by chance from a larger population, without bias. In community engagement, this approach aims to create a group that mirrors the diversity of the wider community, reflecting different community demographics, such as gender, connections to SEW and other demographics.  

The random selection process means that everyone in the community has an equal chance of registering their interest and an equal chance (within their demographic) of being selected to be a customer voice group member.

Who will facilitate the process?  

To ensure the panel is independent of South East Water’s influence, South East Water has engaged MosaicLab, a team of experienced facilitators specialising in high influence engagement, to recruit for and facilitate the process.  

MosaicLab’s role is to support the participants in their discussions and ensure that everyone is heard.   Learn more about MosaicLab here.

How will you ensure that the sessions are accessible?  

If you are selected, we will contact you via phone to take down any specific requirements you have and to ensure that the panel sessions remain accessible to all participating.  

We will make every effort to ensure accessibility, including providing mobility and disability support.

Where can I go if I have further questions? 

If you would like to talk to someone before registering or have any further questions, please call or text South East Water’s engagement partner, MosaicLab on 0485 825 926.