explore our latest PrOJECTS
We deliver community engagement services, deliberative engagement processes and interactive training experiences of all sizes. We work face-to-face, online or a hybrid blend of both. This page features a small selection of our latest work. You can delve deeper into some of our projects by visiting our project case studies.
Water Future Community Advisory Panel
Every four years, TasWater prepares a detailed plan that outlines the services they will deliver and the prices customers will pay. As part of this, TasWater is undertaking their first statewide deliberative engagement process to seek the views and preferences of customers and community, to ensure their views are reflected in the plan.
This extensive project began with a codesign process 12 months ago and has now progressed to the panel recruitment phase.
Over 3 months, the 45-member panel will learn about the challenges TasWater is facing, consider a range of issues relating to pricing and services, and consider options for the future. TasWater will use the panel’s recommendations to ensure that their customers and community are at the heart of shaping the next Price and Service Plan. The Plan will be submitted to the Tasmanian Economic Regulator to set water and sewerage prices in Tasmania from 2026.
Learn more about the process here.
SHAPE VICTORIA PEOPLE'S PANEL
The Victorian Government is defining the focus of long-term development in Victoria through its 2050 Vision. From February to August this year, significant wider engagement was undertaken by the department to gather insights from Victorian community members, focusing on four main pillars: housing affordability and choice, equity and jobs, liveable and thriving neighbourhoods, and sustainable environments and climate action.
Recognising that everyone has a role in shaping Victoria's future, a people's panel will be formed to represent the state's diverse communities and develop a vision. The panel of 50 randomly selected Victorians will meet five times in September.
The vision for Victoria, will further inform the four main pillars that will support the Plan Victoria.
Learn more here.
CITY OF GREATER DANDENONG OUR CITY, Our future community panel
Following a broad community engagement phase - including targeted workshops aimed at often unheard groups, training of community ‘champions’ from culturally diverse backgrounds (who will co-facilitate the wider engagement workshops alongside MosaicLab and the council), and staff capacity building, the City of Greater Dandenong will establish the ‘Our City, Our Future’ Community Panel.
This 40-member panel will meet from October to November to review and discuss the outcomes of the community engagement activities.
The insights gathered through these engagements will directly influence the creation of the Council’s Community Vision and Council Plan for 2025-2029, ensuring that these documents reflect the community’s true priorities.
With these challenges in mind - How can we make our city a home to all?
JEMENA Electricity NETWORK customer engagement
Jemena Electricity Network transports electricity to over 350,000 homes and businesses across north and western Melbourne. As part of their Regulatory Proposal for 2026-2031, MosaicLab have co-designed and facilitating a number of customer and stakeholder engagement sessions.
Six different Customer Voice Groups (CVG) are being engaged to ensure a diverse spectrum of customer views will be heard. These include First Nations peoples, young people, culturally and linguistically diverse people, people with a disability, people who have experience with mental health difficulties and seniors.
Engagement will also include an Energy Reference Group comprising of energy experts and leaders who will advise Jemena on key issues and a People’s Panel who will also provide feedback to help shape the Regulatory Proposal.
CITY OF KINGSTON STANDING PANEL
Following discussions on topics like playgrounds, active recreation and net zero initiatives in 2023, the City of Kingston Community Engagement Group reconvened this year.
After a session focused on the Council's Arts, Events, and Library Strategy, the 40-member panel is participating in a deliberative engagement process to generate recommendations that will shape the Council's key strategic plans.
As part of this process, the panel has deepened their understanding of the Council's inner workings, listened to staff and expert speakers about the challenges of balancing growing community needs with financial constraints, and engaged in discussions to draft recommendations that will guide the Council's direction over the next four years. Recently, the panel presented their report to CEO Peter Bean and Cr Hadi Saab.
Mornington Peninsula Shire citizens’ STANDING Panel
The 2024 Mornington Peninsula Shire Standing Panel is building on the foundation established by the previous panels from 2022 and 2023.
To date, the panel has participated in both online and in-person sessions, offering feedback and advice to Council on key initiatives such as the Open Space Strategy, Our Coast Our Future Coastal Strategy, and the Affordable Housing Strategy.
Recently, they held a productive mid-year check-in with community leaders, including the Mayor, CEO, and Councillors.
Learn more about the MPS Citizens’ Panel.
NORTH WESTERN MELBOURNE primary health network community panel
The North Western Melbourne Primary Health Network (NWMPHN) partnered with MosaicLab to co-design and facilitate a Community Panel aimed at improving access to primary health care for multicultural communities in Melbourne.
The process included 23 participants over four sessions, during which they discussed healthcare barriers and shared their ideas to improve access. Panel members provided recommendations on enhancing existing networks, offering culturally customised care, and increasing awareness and advocacy. The recommendations will be incorporated into NWMPHN’s upcoming funding proposal.
VICTORIAN BIOSECURITY ROUNDTABLE
MosaicLab was engaged by Agriculture Victoria to co-design and facilitate a virtual roundtable to explore the goals and priority areas of the new Victorian Biosecurity Strategy.
160 attendees came together virtually for two days (that's 1,986 collective hours!), hearing from 18 key speakers and providing over 500 GroupMap insights.
Outputs from the roundtable will drive collective action to implement the strategy (five goals and 20 priority actions) and detail how participants can commit to being an integral part of the strategy's implementation and success.
METROPOLITAN PARTNERSHIPS FORUMS
The Department of Jobs, Skills, Industry and Regions (DJSIR) brought together representatives from key community organisations and councils in the outer North-West and South-East regions of Melbourne for two separate forums.
MosaicLab was engaged to facilitate the forums which gave participants an opportunity to understand key challenges and areas of focus in these regions. Participants comprised members of the Partnerships, local council representatives, and stakeholders from community organisations supporting youth, education and multicultural services.
Participant feedback from both forums will inform the priorities for the Metropolitan Partnerships Development Fund (MPDF).
outer suburbs of Melbourne.
city of melbourne affordable housing panel
Significant population growth, rising housing costs, under-investmenr and the COVID-19 pandemic means there is a severe shortage of affordable homes in Melbourne for people on very low, low and moderate incomes.
MosaicLab was engaged by the City of Melbourne to support the 39 members of the Affordable Housing People’s Panel. The randomly selected panel came together for four sessions over October and November to consider issues and explore new and innovative ways to increase affordable housing.
The recommendations of this panel will be shared with council and the general public, and will inform the decisions around increasing affordable housing within the City of Melbourne.
Recently, this project received the Planning Institute of Australia Award for Stakeholder Engagement in Victoria.
CITY OF BALLARAT Biodiversity Strategy
The Wadawurrung Traditional Owners Aboriginal Corporation and Dja Dja Wurrung Clans Aboriginal Corporation are working with the Ballarat City Council in developing the Biodiversity Strategy and understanding how the strategy can support each of the Country Plans to care for and restore the environment.
MosaicLab was engaged to facilitate discussions with participants from various organisations as well as co-facilitate a Young People's Forum with Wadawurrung Traditional Owners.
Participant feedback will help inform the Draft Biodiversity Strategy, which is expected to go before council later this year.
of our natural environment?
AUSGRID VOICE OF COMMUNITY PANEL
MosaicLab designed and facilitated a comprehensive deliberative engagement process for Ausgrid, the largest distributor of electricity on Australia’s east coast.
Over a period of 21 months, MosaicLab supported the work of Ausgrid’s The Voice of Community Panel - a key part of Ausgrid’s framework for engaging customers and stakeholders during the development of a draft price proposal for 2024-2029. The deliberation involved 7 sessions with the 45-member panel, which was randomly selected from across the AusGrid network.
Participant feedback will help shape Ausgrids services into the future after their recommendations were adopted in the Regulatory Proposal - due to the Australian Energy Regulator later this year.
Find more about this project here.
2024-2029 and look to the future while being
fair to today's customers?
INFRASTRUCTURE VICTORIA youth forum
Victoria’s 30-year infrastructure strategy advises the Victorian Government, making recommendations to improve the use of existing infrastructure, and deliver new infrastructure where it is needed most. Infrastructure Victoria is required to update the strategy every 3 to 5 years.
As part of Infrastructure Victoria’s engagement process, MosaicLab were engaged to facilitate a Youth Forum. The forum provided an opportunity for 39 young people aged 15 to 25 to learn about and discuss the challenges and priorities for infrastructure over the next 30 years.
Participants met online and in person over two sessions and their work resulted in 10 ‘big ideas’ to address the challenges they identified along with their views on what should feature in the 30-year strategy.
Learn more about Victoria’s 30-year infrastructure strategy update.
looking for A DEEPer DIVE?
Go to our Case Studies page to learn more about some of the interesting, and sometimes challenging, processes we have designed, delivered and facilitated.
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