A support facilitator studying psychology, our first team member based in NSW and a brand new participant recruitment coordinator... meet the newest additions to the MosaicLab team: Polo, Polly and Gus! Learn more about this trio of terrific team members and gain some insights into who they REALLY are through their answers to our fast five questions!
How should we plan for the new energy future while providing affordable services that meet changing customer and community needs? Two representative ‘Voice of the Customer’ panels in Queensland answered this question. Randomly selected, everyday customers deliberated and agreed on recommendations that electricity distributors Ergon Energy Network and Energex used to prepare Regulatory Proposals for the Australian Energy Regulator (AER). Delve into a tale of two deliberative customer panels, and gain ideas and insights you can draw on for your next project.
We believe in supporting emerging and underserved people and communities to have deeper conversations that lead to stronger democracies. ML Giving is the new name of the not-for-profit part of MosaicLab - a banner for the work we do that gives back. We’re focussing on furthering community inclusion and action beyond just getting input and instead moving into enabling local decision-making. Explore the principles ML Giving will operate under, and the kind of projects and conversations we’re supporting.
Jemena Electricity Network has been implementing a comprehensive engagement program for the organisation's 2026-2031 Regulatory Proposal, employing a multi-dimensional approach to allow customers direct influence over proposed future pricing and services. MosaicLab codesigned and lead the facilitation of the process, that included a deliberative panel and brings diverse customer, stakeholder, and industry perspectives into the decision-making process.
As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
Three of our most popular MosaicLab Academy training courses are coming to you live and online this August. Enrol now to experience Engagement Planning, The Art of Facilitation and/or Virtual Facilitation delivered in-person by MosaicLab facilitators. Plus, you could win a free (virtual) seat to one of these interactive sessions – valued at $395!
Thanks to the pandemic, MosaicLab facilitators have had over 12 months of running online meetings and workshops, clocking over 300 online sessions! As a result, we now know what works well in this medium and what it takes for people to have meaningful conversations and contributions online. We shares our knowledge of the online meeting world with you through our Virtual Facilitation training course.
Find out more here.
As Victorian local councils face a local government election on October 24th and the induction of a new Council they are also implementing a new Local Government Act. Amongst the myriad of changes in the 2020 Act are new provisions for community engagement. This is a major step change in seeking to put communities at the centre of local government decision making.
Many councils would be wondering what they need to do meet these requirements, particularly the one about deliberative practices.
Engagement professionals everywhere are grappling with the dilemma of how to genuinely and sensitively engage with communities during a protracted crisis. There is no easy answer, so let’s connect and try to solve it together in an online engagement experiment.
MosaicLab is excited to be partnering with VoiceVoice to host a continuous conversation. Over the next month or so, you can connect with others in the industry to tackle the topic together. It all starts with an ‘asynchronous’, unfacilitated conversation.
Looking to up-skill your team or build internal community engagement capacity? Searching for an online option during the COVID-19 pandemic? We might be able to help.
We’re excited to announce that our recently relaunched, interactive training modules can be mixed + matched, so you can build the perfect training experience for your team or group. PLUS almost all are available online and can be delivered to remotely based participants.
Take a peek at some of the online training sessions and workshops MosaicLab has been facilitating over the past few weeks. From community bushfire inquiry meetings to online sessions for the development of wildlife plans and internal training courses - we’ve been very busy in the digital space this past month.
