As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?
A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.
Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!
Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10...
Most organisations claim to be interested in hearing from their community, but not all are engaging with them equally or effectively. Organisations that consistently excel at engagement have a built-in culture of engagement in their DNA. MosaicLab has created a new assessment program to help you understand the culture of engagement within your organisation and give you a DNA injection if you need it.
We are thrilled to feature on a recent episode of the Engaging Local Government Leaders podcast called GovLove. Our Directors Nicole Hunter and Keith Greaves had a transcontinental chat with USA-based host Kirsten Wyatt to talk about the book we released last year: Facilitating Deliberation – A Practical Guide. Listen here!
Making processes accessible for everyone is something we all strive for in the engagement sector. Most people naturally think that this accessibility is most easily achieved in face-to-face sessions where you can see or hear the interpreters. However, in this blog Q&A, we hear directly from two interpreters and two participants about the many accessibility advantages (and some disadvantages) to online workshops that are worth considering.
Take a sensitive issue – add high risk, high emotion, bias and blinkered views. What do you have? A very challenging conversation! Download our free tips for navigating challenging conversations and discover new perspectives on conflict, outrage and risk. It’s a taster sample of our Facilitating Challenging Conversations self-directed online course.
New data confirming that civic engagement, trust in local councils and belief in democratic processes are enhanced through deliberative engagement has been captured in a MosaicLab report. This new research, which collated data across 10 deliberative projects and involved hundreds of participants, adds weight to the argument that democracy done differently leads to positive impacts and powerful change.
Learnings from 11 projects and game-changing ideas for the future of deliberative engagement have been shared by Local Government leaders and engagement experts. We’ve captured these rich, insider insights and turned them into a free resource that offers great guidance for any organisation seeking to build deliberation into decision-making.
Engaging school children in deliberative processes is beneficial for all parties. Unfortunately it rarely happens, with at least part of the reason being the difficulty in recruiting young people to participate. This article discusses why we should be encouraging school children to participate in deliberations, and how we can do this.
